User Support Specialist

State of North Carolina•Wake Forest, NC

1d•$70,528 - $105,793•Hybrid

About The Position

The User Support Specialist provides Tier 2 and Tier 3 technical support for desktop computing environments across the North Carolina Department of Health and Human Services (DHHS). This role supports end users both remotely and on-site, ensuring timely, accurate, and professional resolution of technical issues. The specialist also contributes to technology implementations, system enhancements, and documentation efforts that strengthen DHHS IT operations. In addition to core technical responsibilities, this position serves as a Cross Departmental/Divisional Support Specialist, assisting multiple DHHS divisions by coordinating technology needs, facilitating communication, and ensuring consistent application of IT standards across the organization.

Requirements

Bachelor’s degree in computer science or an IT related field from an appropriately accredited institution and two years of experience in the information technology field related to the position’s role; or Associate degree in computer science or an IT related field from an appropriately accredited institution and three years of experience in the information technology field related to the position’s role; or High School or General Educational Development (GED) diploma and five years of experience in the information technology field related to the position’s role; or an equivalent combination of education and experience.

Nice To Haves

Demonstrated experience creating and maintaining enterprise level "gold images"
Proven ability to develop automation scripts for security and support operations
Experience authoring and managing enterprise Group Policies (GPOs)
Cross-departmental IT coordination experience supporting multiple divisions
Experience delivering enterprise patch deployment, monitoring, and remediation

Responsibilities

Provides Tier 2 and Tier 3 technical support for desktop computing environments.
Supports end users both remotely and on-site, ensuring timely, accurate, and professional resolution of technical issues.
Contributes to technology implementations, system enhancements, and documentation efforts.
Serves as a Cross Departmental/Divisional Support Specialist, assisting multiple DHHS divisions by coordinating technology needs, facilitating communication, and ensuring consistent application of IT standards across the organization.