User Support Specialist

VTG • Reston, VA

10h

About The Position

VTG is seeking a User Support Specialist to support National Security customers. This role involves designing, developing, troubleshooting, and debugging complex software applications. The ideal candidate is passionate about programming, quality, and enjoys communicating and working with end-users in a team environment. Responsibilities include providing technical support for multiple applications (legacy and newly developed GOTS as well as COTS), building and maintaining a deep understanding of application functionality, configuration, and limitations, and collaborating with application developers to identify and report defects, bugs, and other issues.

Requirements

• Active TS/SCI with Polygraph
• Minimum of three years of experience providing basic user and application administration support, including user account management and application configuration.
• Associates and five or No degree and seven years related work experience.
• Five years of experience drafting and maintaining technical systems documentation, especially in a custom software development context.
• Five years of experience with workflow design and management.
• Five years of experience performing user account administration and user access control.
• Five years of experience with scripting languages; PowerShell or Bash scripting experience most valued.
• Three years of experience triaging system errors for a database-driven information system.

Nice To Haves

• 3 years of experience with SQL queries, Oracle DB experience and legacy applications / complex systems.
• Familiarity with IT Service Management and Best Practices.

Responsibilities

• Design, develop, troubleshoot, and debug complex software applications.
• Provide technical support for multiple applications (legacy and newly developed GOTS as well as COTS).
• Build and maintain a deep understanding of functionality, configuration, and limitations of multiple applications.
• Collaborate with application developers to identify and report defects, bugs, and other issues that impact application reliability and maintenance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees