User Support Specialist I

Oakland County•Waterford, MI

13h•$60,990 - $81,714

About The Position

Oakland County is more than just a workplace. It is a place where you can make a real difference. As one of Michigan’s leading public service organizations, we are committed to strengthening communities, delivering essential services, and improving the quality of life for nearly 1.3 million residents. When you join our team, you become part of a mission-driven workforce guided by integrity, innovation, and a passion for public service. We offer competitive pay, comprehensive benefits, and the opportunity to do meaningful work that matters. Apply today and help shape the future of Oakland County, where we are All Ways Moving Forward. For more information about Oakland County benefits and employee perks, please visit: https://www.oakgov.com/government/human-resources/benefits/new-hire General Summary $60,990- $81,714 This position is bond funded Want to play a key role in driving high-impact capital projects and bond-funded initiatives across Oakland County? The User Support Specialist I serves as a critical partner in supporting the County’s Capital Improvement and Bond (CI/B) programs, working closely with leadership to ensure transparency, accountability, and successful project delivery. This role goes beyond traditional administrative support—it is a data-driven, systems-focused position that helps transform complex project information into clear, executive-level insights.

Requirements

Possess a Bachelor’s Degree from an accredited college or university with a major in Computer Science, Information Systems, Business Administration, Public Administration, Criminal Justice, or a related field.
Have had at least one (1) year of full-time work experience in one or more of the following areas: creating and maintaining databases, systems analysis, training users on systems, systems testing, systems implementation, or systems software upgrades
Possess an Associate’s Degree or equivalent education from an accredited college or university with a major in Computer Science, Information Systems, Business Administration, Public Administration, Criminal Justice, or a related field.
Have had at least three (3) years of full-time work experience in one or more of the following areas: creating and maintaining databases, systems analysis, training users on systems, systems testing, systems implementation, or systems software upgrades
Must be a high school graduate or have a certificate of successful completion of the General Education Development (GED) test.
Have had at least five (5) years of full-time work experience in one or more of the following areas: creating and maintaining databases, systems analysis, training users on systems, systems testing, systems implementation, or systems software upgrades.
Possess a valid motor vehicle operator’s or chauffeur’s license.

Responsibilities

Compile and analyze project data including scope, schedule, budget, and risk to support program-level reporting
Develop and deliver executive-ready reports and presentations for leadership, committees, and stakeholders
Support purchasing, contract processing, invoice coordination, and change order tracking for large-scale design and construction projects.
Maintain and coordinate data across systems such as Workday, Trimble Unity (E-Builder), and Cityworks
Interface with County project managers and fiscal teams to ensure accurate financial tracking and reporting
Create polished Excel reports and PowerPoint presentations to support strategic decision-making