User Support Specialist
About The Position
Markon is seeking a User Support Specialist in support of their Virginia Customer in Northern Virginia. Markon is a premier consulting firm dedicated to advancing the nation's most critical missions, empowering employees to lead, innovate, and excel. They foster an environment where new ideas are welcomed and celebrated. As a perennial Washington Post Top Workplace, Markon prioritizes the well-being and success of their team members. Headquartered in Falls Church, Virginia, Markon has garnered national recognition for their dedication to excellence in serving the intelligence community, as well as federal civilian and defense agencies. Their growing reach extends across 17 states, 116 countries, and 5 continents, where their team of dynamic professionals collaborates to deliver unparalleled program and project management services. Markon values people and the tremendous impact each individual can make, consistently recognized as one of the best places to work in federal government consulting. Employees can help solve the nation’s most important challenges, surrounded by colleagues who help them grow, advance, and succeed. Markon is deeply dedicated to bringing out the best in each other to advance their clients’ missions. Markon is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, age, protected veteran status, or disability status. The job posting will remain open until the position is filled.
Requirements
- Active TS/SCI with Full Scope Polygraph (preferably from this client)
- Minimum of three years of experience providing basic user and application administration support, including user account management and application configuration
- Associates and five or No degree and seven years related work experience
- Five years of experience drafting and maintaining technical systems documentation, especially in a custom software development context
- Five years of experience with workflow design and management
- Five years of experience performing user account administration and user access control
- Five years of experience with scripting languages; PowerShell or Bash scripting experience most valued
- Three years of experience triaging system errors for a database-driven information system
Nice To Haves
- 3 years of experience with SQL queries, Oracle DB experience and legacy applications / complex systems
- Familiarity with IT Service Management and Best Practices
Responsibilities
- Design, develop, troubleshoot, and debug complex software applications
- Passionate about programming, passionate about quality and enjoy communicating and working with end-users
- Work in a team environment
- Provide technical support for multiple applications (legacy and newly developed GOTS as well as COTS)
- Build and maintain a deep understanding of functionality, configuration, and limitations of multiple applications
- Collaborate with application developers to identify and report defects, bugs, and other issues that impact application reliability and maintenance
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- 401(k) match
- Flexible Spending Accounts
- EAP
- Training and Tuition Assistance
- Paid Time Off
- Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
251-500 employees
