User Support Specialist, Senior
About The Position
Support an Air Force client as a subject matter expert, applying expertise and technical knowledge in research, process definition, interfacing, and training with the client and contractor teams supporting a Department of War (DoW) client and the Life Cycle Management Process - Integrated Digital Environment (LCMP-IDE) system. Work directly with the client, bringing a focus on user engagement and support, business process improvement, and training. Build strong, trust‑based relationships with distributed teams across multiple time zones and office locations. Take initiative to define, prioritize, and execute tasks with minimal oversight. Maintain responsibility for creating and managing user accounts and permissions, including providing program training to users, as necessary, ensuring configuration data within LCMP-IDE, and making experience-based recommendations for improvement to project leadership. Share expertise with other SMEs through leadership and mentoring. Apply expertise while expanding project management skillsets. This position is located onsite in Honolulu, Hawaii.
Requirements
- Experience in user support roles, focused on requirements gathering, system training, or business process improvement
- Experience in training a user group with a range of capabilities or system administration
- Experience in working with software development teams, software applications, or data management systems
- Experience analyzing and improving business processes to enhance efficiency and effectiveness
- Ability to work with external stakeholder groups
- Ability to present to senior ranking officials confidently
- Ability to integrate into a team
- Ability to capture opportunities for delivering support through future requirements development
- Ability to travel up to 25% of the time
- Ability to work flexible hours at times, supporting team members and client users across multiple time zones
- Secret clearance
- Bachelor's degree
Nice To Haves
- Experience providing construction services for the DoW
- Experience in DoW or Air Force Civil Engineering
- Knowledge of legacy Air Force civil engineering systems
- Knowledge of Air Force civil engineering, Air Force construction processes, or DoW construction process
- Knowledge of construction processes and requirements, preferably with DoW or Air Force
Responsibilities
- Creating and managing user accounts and permissions
- Providing program training to users
- Ensuring configuration data within LCMP-IDE
- Making experience-based recommendations for improvement to project leadership
- Sharing expertise with other SMEs through leadership and mentoring
- Supporting V&V efforts for software development teams
Benefits
- health, life, disability, financial, and retirement benefits
- paid leave
- professional development
- tuition assistance
- work-life programs
- dependent care
- recognition awards program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
