IIS User Support Specialist

State of Oklahoma • Oklahoma City, OK

4d • Onsite

About The Position

The purpose of this position is to ensure that the Oklahoma State Department of Health can provide technical assistance and support to internal users and end users of the Oklahoma State Immunization Information System (OSIIS).

Requirements

• Associate’s degree in any field, and 3 years of experience of technical clerical office work or an equivalent combination of education and experience.
• Knowledge of applicable federal and state laws, statutes, and policies regarding health information, security, privacy, and management of confidential data; and Oklahoma Immunization Information System (OSIIS).
• Skilled in communicating the role of public health within the health system and community to diverse audiences for establishing effective working relationships.
• Communicate effectively to technical and non-technical audiences in both written and verbal methods.
• Plan, organize, and prioritize time and workload to accomplish tasks and meet deadlines.
• Plan, organize, and prioritize projects, time, and workload assignments.
• Provide technical assistance to system users and community partners.
• Interpret and handle routine matters in accordance with agency policy.
• Follow oral and written instruction.
• Maintain complex records.
• Being present at the office is an essential function of the job.

Responsibilities

• Provide administrative, customer, and computer support for OSIIS.
• Assist providers with OSIIS issues and password resets, process OSIIS Authorized Site Agreement requests, set up provider accounts, and maintain the accuracy of Vaccines for Children (VFC) and OSIIS files.
• Identify duplicate records within OSIIS and assist with merging and deleting records.
• Answer incoming calls to the IIS Call Center.
• Provide Immunization Records upon request and receipt of appropriate documentation.
• Utilize IIS standards and best practices to implement new functionality and improve existing functionality.
• Assist with the completion of the IIS Annual Report under the supervision of the IIS Coordinator, Immunization Service Director, and CDC officer.
• Provide assistance on projects within the Immunization Service area.
• Assist the IIS Manager in assessing status of meeting IIS Functional Standards by educating end users on data quality improvements.
• Encourage participation in use of the IIS system.
• Train providers in the use of the IIS, including reporting capabilities and functionality of the system.
• Being present at the office is an essential function of the job.
• Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
• Works effectively in team environment, participating and assisting their peers.

Benefits

• Generous state paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
• Flexible spending accounts for health care expenses and/or dependent care.
• Retirement Savings Plan with a generous match.
• 15 days of vacation and 15 days of sick leave the first year for full time employees.
• 11 paid holidays a year.
• Student Loan repayment options & tuition reimbursement.
• Employee discounts with a variety of companies and venders.
• Longevity Bonus for years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree