User Support Analyst

Stout Groep•Philadelphia, PA

1d•Onsite

About The Position

The User Support Analyst will assist in the internal Information Technology Help Desk. He or she will be responsible for servicing of a range of user-centric equipment from desktop imaging to workstations to peripherals. This position will also require working with the CIO, IT Manager and IT Engineers to assist in developing an effective and workable framework for managing and improving the user experience. This role will start as a temp position with the potential to convert to a permanent role.

Requirements

Familiar with a variety of IT concepts, practices, and procedures
Ability to handle long term projects from beginning to end
Ability to follow-through on multiple projects simultaneously
Ability to communicate effectively with management and staff
Detail oriented
Team oriented individual
Possesses good communication skills in order to assist the user support team
Must possess a sharp learning temperament and keep abreast of the latest industry developments regarding new technologies and IT practices
Knowledge of Client Operating Systems (current and previous version), Microsoft Office Suite (current and previous version), Microsoft SharePoint and other widely used productivity software and tools
Knowledge and familiarity with desktop management toolsets, Microsoft O365, Local and Wide Area Networking
Must be qualified to work in the U.S. without employer sponsorship

Nice To Haves

Experience working in a professional services environment preferred

Responsibilities

Monitors Help Desk requests to ensure that urgent issues are being addressed in a timely manner
Addresses complicated support issues
Contributes to the installation, maintenance, and configuration of Stout workstations, office machines, and other technology devices
Identifies, researches, and resolves high-level technical problems
Works with staff to customize solutions and/or contacts vendors if needed
Performs a variety of other complicated tasks requiring a wide range of creativity as well as being involved in other supplementary IT tasks