Remote | User Research & Customer Insights Specialist — $70–$110/hour

24-Mag•New York, NY

2d•Remote

About The Position

We are sharing a specialised part-time consulting opportunity for experienced user research and customer insights professionals with strong expertise in qualitative and quantitative research, feedback synthesis, and evidence-based decision support. This role focuses on reviewing professional documents, spreadsheets, and presentation materials related to user research, customer feedback, and insight synthesis. Selected experts will assess outputs for accuracy, research quality, analytical rigour, presentation effectiveness, and overall professional credibility.

Requirements

5+ years of relevant professional experience in user research, UX research, customer research, market research, qualitative research, customer insights, or a closely related field
Strong experience synthesising complex user or customer feedback into clear insights
Practical understanding of qualitative and quantitative research methods
Ability to assess whether research findings and recommendations are properly supported by evidence
Strong experience communicating research findings to product, business, or executive stakeholders
Highly proficient with Microsoft Office and Google Workspace
Advanced proficiency with PowerPoint / Google Slides
Strong spreadsheet and analytical skills
Native or professional fluency in English
Excellent written communication and ability to provide precise, structured feedback
Strong attention to research quality, analytical consistency, and presentation detail

Nice To Haves

Master's degree or higher from a recognised institution is advantageous

Responsibilities

Evaluate work products involving user research, customer research, and feedback analysis
Assess whether research findings are accurately represented and appropriately supported
Review research summaries for completeness, clarity, and methodological soundness
Identify unsupported conclusions, weak interpretations, and missing context
Apply professional judgement grounded in real-world research practice
Review synthesis of interviews, surveys, support feedback, usability studies, and other customer inputs
Assess whether recurring themes and patterns are identified accurately
Evaluate prioritisation of findings based on evidence and relevance
Identify overgeneralisation, selective interpretation, or unsupported claims
Determine whether conclusions remain faithful to the underlying source material
Evaluate qualitative coding, theme development, and research interpretation
Review quantitative summaries and supporting metrics where relevant
Assess whether data is used appropriately to support research findings
Identify inconsistencies between source evidence and reported conclusions
Evaluate the balance between qualitative insight and quantitative evidence
Review research reports, insight summaries, and stakeholder recommendations
Assess whether recommendations logically follow from the available evidence
Evaluate the clarity and usefulness of prioritised findings
Identify gaps between research observations and proposed actions
Distinguish strong, evidence-based recommendations from generic or speculative conclusions
Evaluate research documents, spreadsheets, and slide decks for accuracy, clarity, and completeness
Review executive presentations for logical flow and effective communication of insights
Identify factual, analytical, aesthetic, and formatting issues
Assess whether charts, tables, and visuals accurately represent underlying research
Ensure key findings and recommendations are communicated clearly to stakeholders
Assess assigned outputs against domain-specific quality criteria
Identify methodological, analytical, factual, and presentation errors
Distinguish substantive research issues from minor editorial concerns
Provide clear, structured written feedback explaining identified strengths and weaknesses
Apply evaluation standards consistently across different research formats and work products