User Interface & User Experience Manager

Association•Durham, NC

1d•Hybrid

About The Position

You will be responsible for collaborative working across the origanisation to create digital experiences that are user-friendly, intuitive, accessible, responsive, and friction-free. You will focus on optimizing conversions, increasing user satisfaction, and maintaining visual and brand consistency across customer-facing digital experiences. Working collaboratively with IT and other Teams, you will create a cohesive roadmap for enhancements and translate user, business, and technical insights into applicable UX/UI recommendations. You will report to the Director – Experience Performance & Enablement and use a hybrid work schedule.

Requirements

A Bachelor's degree in one of the following fields: user experience design, human-computer interaction, interaction design, graphic design, visual communication, digital design, computer science, or information systems. We may consider equivalent experience.
5+ years experience in UI/UX design

Responsibilities

Design/Prototyping: Develop storyboards, mock-ups, and prototypes for design ideas.
Design website landing pages and product pages and user flows.
Review and redesign all digital member touchpoints to increase engagement.
Maintain and evolve the design system and component specifications, partnering with Web Engineering to support implementation.
Create and refine multiple design concepts, wireframes, and prototypes to support testing, partner agreement and UX/UI decisions.
Translate UX/UI recommendations into design of page templates, reusable components, publishing standards, and quality-tested digital experiences.
User Research/Collaboration: Work with other teams to conduct user research, usability testing, and feedback for optimization.
Collaborate with partners to define project goals, requirements, and scope.
Ensure platforms meet customer needs and expectations.
Conversion Rate Optimization/Testing: Use qualitative and quantitative data for a CRO strategy and testing plan.
Create hypotheses and implement A/B or multivariate tests and partner with IT to implement and iterate.
Produce reports grounded in test results, focusing on important metrics.