User Experience Lead

Horizon Hobby•Ontario, CA

2d•$70,000 - $80,000•Onsite

About The Position

At Horizon Hobby, we inspire dreams and help build memories! Our company is the leader in the global Radio Control industry, celebrating 40 years in 2025! We offer tremendous opportunities for growth and development and a full array of benefits including discounts on our products! We are currently hiring a User Experience Lead for our Surface team in Ontario California! This is a full-time, on-site position at our Ontario, California location. Working hours are Monday-Friday 8am-5pm. Typical pay for this position is $70,000-$80,000 annually. The final offer for this position will be based on the unique experience and qualifications of the candidate selected. This position may also be eligible for a bonus not included in the base pay range. The Horizon Hobby Surface Team is seeking a passionate and experienced User Experience Lead to represent the voice of the customer throughout the complete product development lifecycle of products for the Axial, Losi, Pro Boat, and TLR brands. This role bridges enthusiast-level RC vehicle knowledge with cross-functional product development leadership to ensure products meet or exceed customer expectations from ideation through post-launch support. The User Experience Lead will collaborate closely with Engineering, Project Delivery, Commercial, Graphics, Product Launch, and Brand Promotion teams to establish and maintain the customer experience vision for future products. This role is highly hands-on and requires extensive RC vehicle experience, strong communication skills, testing expertise, and the ability to proactively identify customer needs and translate them into actionable product direction. The ideal candidate is both a deeply engaged RC hobbyist and a strong cross-functional collaborator who can combine customer empathy, technical understanding, testing discipline, and product storytelling.

Requirements

Extensive RC car experience, including building, driving, tuning, and product evaluation
Strong understanding of RC vehicle user expectations and enthusiast culture
Excellent written documentation and verbal communication skills
Strong organizational and project coordination abilities
Ability to collaborate effectively across cross-functional teams
Proactive mindset with strong problem-solving and critical-thinking skills
Proficiency in Microsoft Office Suite: Excel, Word, Outlook

Nice To Haves

SolidWorks CAD and 2D drafting experience
Customer-facing, On Camera Experience
Product testing or quality evaluation experience
Familiarity with product launch support and enthusiast marketing
Experience creating technical renders, illustrations, or instructional graphics
Product Development experience in the RC Hobby industry
Knowledge of and Passion for Motorsports and Automotive (1:1 and/or RC)

Responsibilities

Act as the primary advocate for the customer throughout the full project lifecycle
Establish and communicate the “why” behind future products and features
Ensure customer expectations are properly understood, level-set, and represented across all project phases
Own the overall customer experience vision for assigned products
Proactively evaluate whether products will meet or exceed customer expectations at every development stage: Ideation, Research, Scoping, Mule Testing, Competitor Testing, Design Brief Development, Sample Testing, Technical Approval, PSOT, Post-release support
Work closely with Engineering, Project Delivery, Commercial, Graphics, Product Launch, and Brand Promotion teams as the voice of the customer
Coordinate with the Engineering Manager to track and maintain project timelines
Own design scope documentation, alignment discussions, and delivery coordination through engineering
Collaborate in the creation and maintenance of Design Briefs
Lead communication with Pro-Line (PRO) and Spektrum (SPM) regarding new project requirements
Proactively hand over projects to the Delivery Team in a timely, accurate, and complete manner
Participate in peer design reviews and cross-functional project reviews
Scope, schedule, lead, accompany, and report on User Experience testing activities
Design, build, and drive test mules, including sourcing and ordering required components
Conduct competitor vehicle testing and benchmarking activities
Gather, interpret, and communicate customer feedback to improve current and future products
Assist with testing and peer-checking of Surface Team and competitor samples in support of Delivery and Quality teams
Define appropriate testing parameters and expectations with delivery and engineering teams
Support Product Launch activities and brand promotion initiatives
Assist with ongoing product and brand promotion efforts
Support Graphics and Marketing teams with technical visual assets when require