Lead User Experience Strategist

The Vanguard Group•Charlotte, NC

1d•Hybrid

About The Position

We are seeking a seasoned UX strategist who thrives in ambiguity and excels at shaping clear, actionable experience strategy. This role leads strategic thinking across the double diamond, with a strong focus on defining problem spaces and guiding teams toward the right solutions. You will partner closely with product managers and product owners to ensure UX strategy is tightly aligned to product strategy, helping teams focus on the highest-value opportunities. You will create and evolve a clear UX vision, while guiding teams through experimentation and learning to refine that vision over time. At its core, this role is about driving meaningful client outcomes, shaping experiences that help clients build positive financial behaviors and improve their financial well-being.

Requirements

Eight years related work experience
Three years of User Experience or User Interface experience
Undergraduate degree or equivalent combination of training and experience in a creative or technical field

Nice To Haves

Graduate degree preferred

Responsibilities

Define Problems and Shape Strategy: Lead problem framing by synthesizing research, analytics, business context, and stakeholder input. Translate insights into clear experience strategies that define direction, priorities, and intended outcomes. Ensure teams remain anchored to the right problems and aligned on what success looks like.
Drive Clarity and Alignment Across Teams: Bring clarity to complex spaces by articulating strategy, rationale, and tradeoffs in ways that teams can understand and act on. Partner closely with product managers, product owners, design, behavioral science, research and content to align UX strategy with product strategy and guide decision-making.
Guide Exploration and Evolve the Vision: Establish a clear UX vision while enabling teams to learn their way forward. Support hypothesis-driven exploration, helping teams test how experience decisions influence client behavior. Continuously refine strategy and direction based on new insights, feedback, and outcomes.
Navigate Complexity and Drive Decisions: Manage competing inputs, feedback, and priorities across multiple stakeholders. Apply systems thinking to connect the full experience, and make recommendations that balance user needs, business goals, and technical realities while maintaining a strong client-first perspective.
Enable Progress Through Collaboration: Act as an informal UX leader, facilitating alignment, managing milestones, unblocking teams, and building momentum in ambiguous spaces. Lead working sessions and partner across functions to ensure strategy translates into practical, executable direction.
Leverage AI to Increase Speed to Learning: Use AI tools to synthesize inputs, explore directions, and prototype quickly so teams can test ideas earlier and make faster, more informed decisions.