User Engagement Systems Engineer SME
About The Position
GRVTY is seeking an experienced User Engagement Engineer with a systems engineering background to join an established space domain awareness (SDA) software development program spanning multiple locations. This role involves documenting incidents, tracking their status, and communicating development plans and timelines to users. The engineer will manage user expectations regarding system capabilities and delivery, elucidate system functionality, and develop tradecraft and user guides for real-world operations. A key aspect of the role is supporting the transition from a legacy system to a modern architecture, providing informal training, and acting as a liaison between users, the customer, and site personnel for approvals, software delivery, and system integration. Facilitating on-site discussions and meetings with users and stakeholders is also a core responsibility.
Requirements
- Documenting incidents for operations
- Tracking status of current incidents and providing status to users
- Informing users of development planning, status and deliverers
- Managing user expectations on system capabilities and delivery timelines
- Elucidating system functionality
- Developing system tradecraft and user-guides to support real-world operations
- Supporting operation’s transition from a legacy system to running on a modern architecture
- Providing informal “over-the-shoulder” training to users
- Connecting users to the customer for requests requiring approvals
- Connecting the customer to site personnel to support software delivery and system integration
- Facilitating on-stie discussions/meetings with system users and stakeholders
Nice To Haves
- Experienced liaison between multiple organizations
- Experienced briefing and interfacing with government leadership
- Experienced facilitator of working group
- Excellent communicator, especially with remote teams
- Self-starter and self-advocator
Responsibilities
- Documenting incidents for operations
- Tracking status of current incidents and providing status to users
- Informing users of development planning, status and deliverers
- Managing user expectations on system capabilities and delivery timelines
- Elucidating system functionality
- Developing system tradecraft and user-guides to support real-world operations
- Supporting operation’s transition from a legacy system to running on a modern architecture
- Providing informal “over-the-shoulder” training to users
- Connecting users to the customer for requests requiring approvals
- Connecting the customer to site personnel to support software delivery and system integration
- Facilitating on-stie discussions/meetings with system users and stakeholders
Benefits
- Competitive pay
- Comprehensive benefits
- Meaningful opportunities for professional growth
- Robust health plan including medical, dental, and vision
- Health Savings Account with company contribution
- Annual Paid Time Off and Paid Holidays
- Paid Parental Leave
- 401k with generous company match
- Training and Development Opportunities
- Award Programs
- Variety of Company Sponsored Events
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
