User Engagement Systems Engineer SME
GRVTY•Aurora, CO
•$173,600 - $245,000
About The Position
GRVTY is seeking an experienced User Engagement Engineer, with systems engineering background, to join an established space domain awareness (SDA) software development program spanning multiple locations.
Requirements
- Documenting incidents for operations
- Tracking status of current incidents and providing status to users
- Informing users of development planning, status and deliverers
- Managing user expectations on system capabilities and delivery timelines
- Elucidating system functionality
- Developing system tradecraft and user-guides to support real-world operations
- Supporting operation’s transition from a legacy system to running on a modern architecture
- Providing informal “over-the-shoulder” training to users
- Connecting users to the customer for requests requiring approvals
- Connecting the customer to site personnel to support software delivery and system integration
- Facilitating on-stie discussions/meetings with system users and stakeholders
Nice To Haves
- Experienced liaison between multiple organizations
- Experienced briefing and interfacing with government leadership
- Experienced facilitator of working group
- Excellent communicator, especially with remote teams
- Self-starter and self-advocator
Responsibilities
- Documenting incidents for operations
- Tracking status of current incidents and providing status to users
- Informing users of development planning, status and deliverers
- Managing user expectations on system capabilities and delivery timelines
- Elucidating system functionality
- Developing system tradecraft and user-guides to support real-world operations
- Supporting operation’s transition from a legacy system to running on a modern architecture
- Providing informal “over-the-shoulder” training to users
- Connecting users to the customer for requests requiring approvals
- Connecting the customer to site personnel to support software delivery and system integration
- Facilitating on-stie discussions/meetings with system users and stakeholders
Benefits
- Robust health plan including medical, dental, and vision
- Health Savings Account with company contribution
- Annual Paid Time Off and Paid Holidays
- Paid Parental Leave
- 401k with generous company match
- Training and Development Opportunities
- Award Programs
- Variety of Company Sponsored Events
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
