User Engagement and Training Specialist SME (TS/SCI with a CI Poly)

Vibrint•Chantilly, VA

43d

About The Position

Vibrint is a trusted provider of mission-critical systems and analysis that transform our customers' capacity and capability in harvesting and harnessing data. Working alongside many of the most talented professionals in public service, we work tirelessly to create and sustain new solutions and services that meet the stringent demands across a variety of customer missions. Our people know they'll be doing work that matters at the heart of the national security mission, exploring new possibilities at the cutting edge of technology. They know they will be well-rewarded and recognized for their commitment. Our people know they will enjoy plentiful opportunities to grow, thrive, and have fun as a member of the Vibrint family. Join Vibrint, where your career is a priority, and your future is our shared goal.

Requirements

Possess at least four years of experience supporting user engagement, training, or change management initiatives for enterprise software applications in a cleared environment.
Possess an active TS/SCI clearance with a polygraph.
Hold a high school diploma or GED.
Demonstrate familiarity with Agile software development, DevSecOps environments, and the software development lifecycle.
Apply a basic understanding of technologies such as Spring Boot, Docker, Kubernetes, and cloud-based applications to effectively support users and collaborate with development teams.
Demonstrate strong organizational skills while managing multiple priorities and supporting implementation and sustainment activities.
Proactively gather user feedback and identify opportunities to improve training effectiveness and the overall user experience.

Nice To Haves

Bachelor's degree preferred.
Certifications in instructional design, organizational change management, Agile, project management, or related disciplines are preferred.
Utilize collaboration and project management tools such as Jira, Confluence, Git, Azure DevOps, or similar platforms.

Responsibilities

Lead hands-on training sessions that help users become proficient with an existing graphical user interface (GUI).
Develop and deliver instructor-led training, facilitate workshops, and create user guides and other instructional materials to help users adopt new features and workflows.
Explain complex technical concepts in a clear, practical manner to audiences with varying levels of technical expertise.
Collaborate effectively with software developers, system administrators, product owners, cybersecurity personnel, and government stakeholders.
Gather user feedback, support user acceptance testing (UAT), document training results, and recommend usability improvements.
Develop and maintain training content using collaboration and documentation tools such as Microsoft Office, SharePoint, Confluence, or similar platforms.
Support software implementation, user adoption, or training efforts for Federal Government or Intelligence Community (IC) customers.
Communicate technical concepts clearly through strong verbal, written, and presentation skills.
Build productive working relationships with technical teams and government stakeholders.
Contribute to the successful adoption of new software capabilities by promoting continuous improvement and user engagement.