User Enablement & Adoption Specialist

Amplify

2d•Remote

About The Position

This User Enablement & Adoption Specialist will be responsible for the day-to-day operations, training, and documentation of internal applications used by Amplifiers, with a strong focus on Amplify’s AI initiatives, including rollouts, change management, evaluation, and sustainment. This role partners closely with business stakeholders, development teams, and cross-functional departments to ensure systems are effectively adopted and aligned with organizational goals.

Requirements

Proven ability to partner with senior leadership and align technology adoption with long-term business goals.
Should be comfortable presenting "business cases" for new tools rather than just teaching people how to use them.
Experience working with a mix of in-person, remote, and offshore teams
Mastery in troubleshooting, maintaining, and supporting application integrations.
Identify the root causes of issues and the ability to solve them with proven strategies.
Proven ability to lead enterprise AI initiatives, including system rollout, documentation, and end-user training, with a focus on maintaining data quality and reliable outputs
5+ years of experience supporting AI platforms such as Claude, Gemini, ChatGPT, or Anthology

Nice To Haves

5+ years of experience supporting SaaS platforms, including Okta Admin and Google Admin Console/Gemini
Experience with Agile methodologies and best practices
Ability to quickly learn and adapt in a dynamic environment
Strong communication and stakeholder management skills
Ability to collaborate across multiple lines of business to support long-term organizational goals

Responsibilities

Develop a framework for day-to-day administration of assigned business applications, including user management, security, configuration, and permissions
Create a strategy to help serve as the IT Services technical lead for AI initiatives at Amplify, driving end-to-end rollouts, facilitating hands-on training, creating documentation and usage guidelines, and establishing best practices to ensure data integrity and reliable outputs
Demonstrate strong customer service and problem-solving skills by efficiently troubleshooting support tickets and ensuring a positive user experience, while focusing on root cause analysis to prevent future challenges.
Build and maintain strong working relationships with internal employees, software providers, and third-party vendors
Act as a strategic partner with business teams to gather requirements for new initiatives and enhancements (particularly AI-related), and identify opportunities to improve both technical systems and user adoption
Collaborate with the Business Systems organization to align and enhance internal applications in support of organizational goals
Facilitate change management activities related to application rollouts, updates, enhancements, bug fixes, and patches
Develop and design the policies, processes, usage guidelines, and technical documentation to ensure system security and integrity
Operate effectively in a dynamic, fast-paced environment with evolving priorities
Provide training and mentorship to end users and subject matter experts on application usage and best practices