End-User Engagement and Adoption

Accenture Federal Services•Arlington, VA

About The Position

At Accenture Federal Services, our purpose is to help the US federal government make the nation stronger and safer, and improve people's lives. Our 13,000+ people are united by a shared goal: to leverage the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within the global Accenture network. We are recognized as a Glassdoor Top 100 Best Place to Work, offering a collaborative and supportive community where you can feel a sense of belonging and are empowered to grow, learn, and thrive through hands-on experience, certifications, and industry training. Join us to drive positive, lasting change that advances missions and the government forward! As an End User Engagement and Adoption Practitioner, you will be responsible for visualizing the change journey of different stakeholder groups impacted by a transformation. You will develop and execute communication strategies to enhance readiness, lead engagement initiatives, and select the best techniques based on objectives. It is expected that you will be a self-starter and have the ability to operate effectively in ambiguous environments. You will engage with multiple teams and contribute to key decisions while providing solutions to problems for your immediate team and across various teams.

Requirements

Minimum of 5+ years' experience with change analytics and interpreting insights to inform engagement strategies.
Strong stakeholder management skills.
Ability to operate independently and drive work forward in ambiguous or evolving environments.
Strong communication skills with experience developing and executing communication and engagement plans.
Problem-solving skills with the ability to provide solutions for both immediate and cross-functional teams.

Nice To Haves

ADKAR/Prosci Certification
Experience with journey management methodologies
Background supporting Oracle EHR or Cerner Millennium transformations
Experience designing and executing end-user engagement programs for large-scale technology or process changes
Familiarity with selecting and applying a variety of engagement techniques based on audience needs and objectives

Responsibilities

Visualizing the change journey of different stakeholder groups impacted by a transformation.
Developing and executing communication strategies to enhance readiness.
Leading engagement initiatives.
Selecting the best techniques based on objectives.
Operating effectively in ambiguous environments.
Engaging with multiple teams and contributing to key decisions.
Providing solutions to problems for your immediate team and across various teams.