End-User Engagement and Adoption

Accenture Federal Services•Arlington, VA

About The Position

At Accenture Federal Services, our purpose is to help the US federal government make the nation stronger and safer, and improve people's lives. We are a technology company within global Accenture, with over 13,000 employees dedicated to leveraging technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. We offer a collaborative and supportive community where employees can grow and thrive through hands-on experience, certifications, and industry training. Join us to drive positive, lasting change for government missions. As an End User Engagement and Adoption Practitioner, you will visualize the change journey for stakeholders impacted by transformations. You will develop and execute communication strategies to improve readiness, lead engagement initiatives, and select appropriate techniques based on objectives. This role requires a self-starter capable of operating effectively in ambiguous environments. You will collaborate with multiple teams, contribute to key decisions, and provide solutions to problems for your immediate team and across various teams.

Requirements

Minimum of 5+ years' experience with change analytics and interpreting insights to inform engagement strategies
Strong stakeholder management skills
Ability to operate independently and drive work forward in ambiguous or evolving environments
Strong communication skills with experience developing and executing communication and engagement plans
Problem-solving skills with the ability to provide solutions for both immediate and cross-functional teams
ADKAR/Prosci Certification

Nice To Haves

Experience with journey management methodologies
Background supporting Oracle EHR or Cerner Millennium transformations
Experience designing and executing end-user engagement programs for large-scale technology or process changes
Familiarity with selecting and applying a variety of engagement techniques based on audience needs and objectives

Responsibilities

Visualizing the change journey of different stakeholder groups impacted by a transformation.
Developing and executing communication strategies to enhance readiness.
Leading engagement initiatives.
Selecting the best techniques based on objectives.
Operating effectively in ambiguous environments.
Engaging with multiple teams and contributing to key decisions.
Providing solutions to problems for your immediate team and across various teams.