End User Infrastructure Engineer

American Electric Power•Columbus, OH

2d•Onsite

About The Position

At AEP, we’re more than just an energy company! We’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you! Part of a larger team delivering high quality Computer, Network, Storage and End-User Infrastructure technology solutions, on-going support to the business. Independently completes infrastructure project assignments. Plan, research, evaluate, design, and engineer the enterprise's technology infrastructure. Provide technical support and troubleshooting, cost estimates, justifications, and recommendations. Produces technical documentation, support and configuration. Manage, plan, and maintain technical platforms including upgrading systems. Monitor system performance and installs and configures hardware. Responsible for collaborating with other Job Families such as Project Managers, Architects, Solution Engineers, Technicians, Business Analysts to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures and best practices.

Requirements

Bachelor's degree in computer science, engineering, or related technical field is required.
5 years of relevant work experience is required.
An equivalent combination of education and related experience may be considered.
Knowledge of Citrix, SCCM, Intune, and JAMF technologies

Nice To Haves

Proficient in Intune/MECM or JAMF
Experience with Citrix DaaS or Citrix NetScaler
Strong Scripting skills
Strong understanding of multi-site non-persistent and persistent EUC environments.

Responsibilities

Collaborate with virtualization operations and engineering teams to gather requirements, develop, and deploy end user compute services
Maintain and Troubleshoot Endpoint Management platforms (e.g., Intune, SCCM and Jamf Pro)
Contribute to the organization's technology plan, ensuring effective integration of network security infrastructure, work with technology teams and vendors for comprehensive solutions.
Design, upgrade, and troubleshoot the end user compute environment based on capacity needs; stay informed on industry trends to deliver high-quality technology on schedule.
Implement tools for configuration management, service provisioning, inventory and resource management, process automation, and self-service.