User Administrator

Public Sector Resourcing • London Britain Township, PA

1d • Onsite

About The Position

The User Administrator will work as part of the FCDO STRAPSO team alongside other User Administrators and the Senior Product Manager, managing user accounts for a highly sensitive, business-critical IT system. The role covers creating, amending and terminating end-user accounts and ensuring FCDO users can access the information they need to shape foreign policy.

The postholder will deliver initial end-user and system familiarisation training to FCDO users in London or Hanslope Park, and provide administrative support to the wider STRAPSO team across London, Milton Keynes and East Kilbride. The role is based onsite in London or Milton Keynes, must be performed within the UK, and may involve infrequent overseas travel.

Requirements

• Must be willing and eligible to undergo DV clearance checks; active security clearance may be preferred.
• Good stakeholder management skills.
• Good oral and written communication skills.
• Strong literacy, numeracy and IT skills, including Microsoft Word, Outlook and Excel.
• Ability to grasp complex information quickly and produce accurate work to tight deadlines.

Nice To Haves

• Knowledge and experience of STRAP IT systems.
• Experience of nontechnical account management or system administration functions.
• Knowledge and experience of the FCDO.
• Active security clearance.

Responsibilities

• Manage the end-to-end user account management process, circulate relevant information and support the wider STRAPSO team.
• Implement and maintain appropriate processes to support the account management function in the FCDO.
• Liaise with internal and external stakeholders on account and system issues.
• Support Reasonable Adjustment requirements.
• Carry out limited IT fault finding and patching, acting as a pair of intelligent hands.
• Serve as the site point of contact for system support provided by other government departments.
• Deliver initial end-user and system familiarisation training to FCDO users in London or Hanslope Park.
• Provide administrative support to the wider FCDO STRAPSO team.
• Undertake other ad hoc tasks to support the running of the STRAPSO team.

What This Job Offers

• Education Level: No Education Listed