Used Vehicle Condition Specialist

Penske•Muhlenberg Township, PA

About The Position

The Used Vehicle Condition Specialist serves as the central point of contact for corporate Remarketing Sales teams on vehicle buybacks, prep-for-sale maintenance complaints, Remarketing buyback titles, third-party inspections, and audits. The role analyzes vehicle condition against purchase terms and creates and tracks documentation for Remarketing buybacks and purchases. It involves regular communication with district maintenance and leadership, and collaboration with Remarketing Sales, Regional Asset Managers, Fleet Services, and Dealer Compliance teams. This position is intended to prepare the associate for greater responsibility in Asset Management. The specialist reviews third-party inspections, assesses vehicle condition and repair costs against agreed purchase terms, and communicates findings and repair or budget recommendations. For buybacks, the role evaluates the circumstances, recommends a course of action, coordinates required documentation and inspections, verifies vehicle location and condition, and communicates with customers, shops, and internal teams to complete the process. For prep-for-sale work, the specialist serves as a contact for field maintenance, reviews repair orders and estimates, assesses repair costs and return on investment against book value and sale proceeds, and recommends an appropriate course of action. The role develops and communicates prep plans and budgets, tracks costs at the unit level, and monitors work and exceptions. The specialist also requests payment for inspection invoices and ensures payments are recorded in the database and assigned to the correct district GL codes.

Requirements

Strong communication, organizational, and time-management skills, including the ability to multitask.
Effective verbal and email communication with outside customers, district staff, and Penske associates.
Working understanding of vehicle specifications and conditions.
Ability to interpret sales and purchase terms and assess whether damage and costs align with those terms for buybacks and purchases.
Ability to resolve unique post-sale complaints and title issues and recommend and enact effective solutions.
Ability to analyze post-sale complaints and understand the impact of repair decisions on the company and customer.
Regular, predictable, full attendance is an essential function.
Ability to work the required schedule and at the required location.
Completion of a Penske employment application and submission to a background investigation, including past employment, education, and criminal history, and drug screening are required.
Ability to read, communicate verbally and in writing, remember and analyze information, and understand instructions or guidelines.
Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel; and reach with hands and arms.
Ability to occasionally lift and/or move up to 25 pounds/12 kilograms.
Vision abilities required include close and distance vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Proficiency with Excel and working knowledge of Access.

Responsibilities

Receive and review third-party vehicle inspections to assess condition against purchase terms.
Analyze inspection results and determine repair needs and costs.
Communicate inspection findings and recommend budgets and repairs.
Serve as the Remarketing point of contact for third-party inspection companies.
Assess whether vehicle buybacks are appropriate and recommend actions to Remarketing and field leadership.
Determine required buyback documentation and obtain documents from customers.
Coordinate with shops to verify vehicle location and drop-off, and order third-party inspections.
Review inspection results, share them with buyers, Regional Asset Managers, and the owning district, and recommend repairs to the owning location.
Verify that required documentation is received and approved; communicate inspection results to customers and Remarketing Sales teams to complete buybacks and send customer funds.
Serve as the central point of contact for field maintenance on Prep for Sale and Park4Disposal.
Review repair orders to determine whether required work was completed under sale terms.
Obtain repair estimates from shops and vendors and evaluate repair costs and scope against book value and sale proceeds.
Recommend a course of action based on the circumstances and vehicle condition.
Track prep costs accurately at the vehicle-unit level in the database.
Review vehicle condition with buyers to develop sales terms, prep plans, and budgets, and communicate those plans to shops.
Monitor prep work and costs for adherence to plans and budgets; analyze exceptions and adjust budgets with shops as needed.
Request payment for inspection invoices, update the database with payment status, and ensure payments are correctly reflected in district GL codes.
Complete other projects and tasks as assigned.