Used Vehicle Acquisition Specialist

Lithia & Driveway•Roanoke, VA

7d•Onsite

About The Position

Priority Honda Roanoke is seeking a Used Vehicle Acquisition Specialist to join their team. This role focuses on identifying and acquiring vehicles to meet the dealership's inventory needs. The specialist will proactively contact customers, build relationships, conduct vehicle walkarounds, and partner with leadership to obtain appraisals and develop purchase offers. The position involves negotiating, managing a pipeline of prospects, and recording customer interactions in dealership systems. Collaboration with sales, service, and used-vehicle teams is essential, as is monitoring the local market for inventory opportunities. The goal is to deliver a transparent and efficient experience that encourages repeat business and referrals.

Requirements

Strong communication, relationship-building, and negotiation skills
A proactive, self-directed approach to prospecting and follow-up
Comfort making outbound calls and initiating conversations with prospective sellers
Ability to manage multiple leads and priorities in a fast-paced dealership environment
Customer-service, retail, automotive, business development, or sales experience preferred
Familiarity with CRM, appraisal, or automotive retail systems is a plus
Professional appearance and a positive, team-oriented attitude
High school diploma or equivalent
Valid driver's license and an acceptable driving record
Ability to meet applicable pre-employment requirements
High School graduate or equivalent, 18 years or older required.

Nice To Haves

Familiarity with CRM, appraisal, or automotive retail systems is a plus

Responsibilities

Proactively identify vehicles that meet the dealership's inventory needs
Contact customers through phone, email, text, digital leads, service-lane activity, and other approved prospecting channels
Build relationships with owners who are considering selling or trading their vehicles
Conduct vehicle walkarounds and gather accurate information about condition, mileage, features, ownership, and service history
Partner with dealership leadership to obtain vehicle appraisals and develop competitive purchase offers
Clearly explain the acquisition process and guide customers through the required documentation
Negotiate professionally while protecting dealership standards and profitability
Maintain an organized pipeline of prospects and follow-up activity
Record customer interactions, appointments, and results in dealership systems
Work closely with the sales, service, business development, and used-vehicle teams
Monitor the local market and help identify high-demand makes, models, and inventory opportunities
Deliver a transparent, efficient experience that encourages customers to return and refer others