Used Vehicle Acquisition Specialist - Bob Howard Honda
About The Position
Group 1 Bob Howard Honda is looking for a Used Vehicle Acquisition Specialist to join our team. The Used Vehicle Acquisition Specialist role is to help grow our pre-owned vehicle inventory by engaging with customers already visiting our dealership for service. In this role, you will connect with service customers through follow-up calls and in-person conversations to identify potential opportunities for customers who may be interested in selling or trading their current vehicle. You will focus on creating interest, building rapport, and providing a positive customer experience. This is not a traditional vehicle sales position. Once a customer expresses interest in purchasing or trading into another vehicle, you will introduce and transition the customer to a member of our Sales team to continue the process.
Requirements
- Previous automotive sales, customer service, hospitality, or presentation experience is preferred.
- Vehicle appraisal experience is helpful but not required; training will be provided.
- Comfortable using dealership software, customer-management systems, tablets, and smartphones.
- Comfortable discussing vehicle values and responding to customer objections.
- Strong communication and relationship-building skills with the ability to confidently engage with customers.
- High school diploma or equivalent.
- Valid driver’s license and an acceptable driving record.
Responsibilities
- Engage with customers visiting the Service Department to identify potential trade-in and vehicle acquisition opportunities
- Make outbound follow-up calls to current and previous service customers
- Build rapport with customers and create interest in having their vehicle evaluated for purchase or trade
- Schedule vehicle appraisal and acquisition appointments
- Maintain consistent and professional follow-up with prospective customers
- Accurately document customer interactions, appointments, and follow-up activity
- Partner closely with the Sales and Used Vehicle teams to ensure a smooth customer handoff
- Deliver a friendly, professional, and low-pressure customer experience
Benefits
- Health, Dental, Vision, Life, and Disability insurance
- 401(k) plan with company match
- Paid Time-Off
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment with job training, provided equipment, and advancement opportunities
- Structured, paid training leading to manufacturer and Group 1 recognition
- Pinnacle Awards Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
