About The Position

The US Warehouse Operations Manager role is responsible for overseeing the day-to-day operations of our US and UK third-party logistics warehouses. This includes ensuring continuous US inbound deliveries from origin, monitoring storage levels and identifying necessary actions, and ensuring on time order dispatching to Reiss stores, concessions, wholesale partners and eCommerce. The successful candidate will manage a team of two based in the UK and will be a key stakeholder between the transport partner, warehouses and logistics team. This position is a 12 month fixed term contract, based 1 - 2 days at our DC location.

Requirements

  • Proven track record of manging a 3PL warehouse
  • In depth understanding of inbound & outbound operational efficiency barriers
  • Experience in using TMS and WMS platforms
  • Experienced in driving operational KPI improvement
  • Well organised and self-motivated with strong communication skills
  • Team player with the ability to work in a fast-paced environment

Nice To Haves

  • Experience in managing new customer operational requirements/campaign launches is highly advantageous

Responsibilities

  • Responsible for ensuring both US DCs are operating within inbound and outbound SLAs, monitoring operational orderbook versus capacity
  • Manage the establishment of the new DC in Texas
  • Manage two Warehouse Coordinators, based in the UK
  • Act as main point of contact locally in the US for retail and partners regarding outbound fulfilment and returns
  • Ensuring that all deliveries are received (supplier and returns), processed, and dispatched correctly and on time
  • Identifying and driving operational process improvements
  • Responsible for the maintenance of accurate inventory records, and implementing processes to minimise errors, delays or cancellations
  • Ownership of Logistics invoicing for US DC and local freight partner storage / customs charges.

Benefits

  • Competitive pay with commission
  • Business wear reimbursement
  • Up to 80% staff discount
  • Employee assistance programs
  • Premium healthcare coverage
  • Plus further workplace benefits
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