US Service Operations Analyst

athenahealth•Belfast, ME

1d•$30,000 - $52,000

About The Position

The US Service Operations Analyst joins athenahealth’s Remittance team and reviews assigned work, researches issues, coordinates with internal partners, and helps improve workflows supporting revenue cycle performance. The role manages assigned queues and helps ensure accurate issue resolution across service processes. It connects day-to-day execution with broader business results by identifying trends, improving workflow reliability, and supporting efficient follow-through. The Remittance team supports healthcare organizations’ financial outcomes by reviewing payment- and claims-related work, helping resolve open accounts receivable, and identifying opportunities to improve accuracy and efficiency. Team members collaborate with cross-functional partners to remove barriers, address issues, and continuously improve workflows.

Requirements

At least 1 year of experience in healthcare operations, revenue cycle, claims, remittance, accounts receivable, service operations, or a related field.
Effective oral and written communication and strong interpersonal skills.
Strong planning and organizational abilities.
Time-management skills and ability to prioritize work based on criticality.
Critical-thinking and problem-solving skills.
Ability to work independently and collaboratively with cross-functional teams.
Ability to work with cross-functional groups to achieve common goals.
Flexibility and adaptability in response to changing priorities and business needs.
Ability to maintain accuracy through close review of details.

Nice To Haves

Relevant professional experience is preferred.

Responsibilities

Review assigned operational work queues and tasks to support timely and accurate completion of service-related activities.
Research account, claim, payment, or workflow information to identify issues and determine appropriate next steps.
Prioritize work based on urgency, criticality, and business impact to meet operational goals.
Communicate updates and clarify issues with internal stakeholders to support resolution.
Collaborate with cross-functional teams to address workflow barriers, resolve operational issues, and support shared goals.
Apply critical thinking and problem-solving to evaluate issues and recommend practical solutions.
Document work, findings, and updates accurately to support consistency and follow-through.
Identify recurring issues and process-improvement opportunities that can improve operational efficiency and outcomes.
Manage assigned responsibilities independently while contributing to team priorities and service goals.
Use available AI tools to organize work, summarize issue trends, or draft routine communications; review outputs carefully and retain responsibility for final decisions and actions.

Benefits

Health and financial benefits.
Commuter support.
Employee assistance programs.
Tuition assistance.
Employee resource groups.
Collaborative workspaces; some offices welcome dogs.
Work flexibility to support work-life balance.
Events throughout the year, including book clubs, external speakers, and hackathons.
Learning-focused company culture, support of an engaged team, and an inclusive environment.
Depending on role eligibility, short- and long-term incentives through an annual discretionary bonus plan, variable compensation plan, and equity plans.