US Service Management Head

Nomura Holdings, inc.•New York, NY

1d•$220,000 - $270,000•Onsite

About The Position

The Information Technology department at Nomura is at the forefront of innovation, driving technology solutions that empower our business and enhance client experiences. We leverage cutting-edge technologies to develop and maintain robust systems and infrastructure, ensuring the security, reliability, and efficiency of our operations. Join our team and be part of a dynamic and collaborative environment that embraces technological advancements to deliver value and drive our digital transformation journey.

Requirements

15-20 years of progressive experience in Production Support and Major Incident Management
Bachelor's degree in Computer Science, Engineering, or related technical field
Proven track record in large-scale financial services technology environments
Exceptional communication skills with ability to engage effectively with local US and international stakeholders
Strong presentation and documentation capabilities
Demonstrated excellence in stakeholder management across diverse business units
Strong collaboration skills with ability to work effectively in matrix organizational structures
Proven influencing capabilities to drive consensus and action without direct authority
Cultural sensitivity and ability to bridge Japanese business practices with international standards
Deep understanding of enterprise infrastructure components (servers, databases, networks, storage)
Experience with identity management and security systems
Knowledge of ITIL or similar service management frameworks
Familiarity with financial services regulatory requirements and operational risk management

Nice To Haves

Public Cloud Technology knowledge desirable.

Responsibilities

Oversee production stability and performance of CTO systems across the US, including desktops, servers, databases, network infrastructure, storage systems, and identity management
Ensure seamless operation of critical technology infrastructure supporting our financial services operations
Monitor and optimize system performance to meet stringent financial services availability requirements
Collaborate effectively with local Application Production Support Teams and global CTO Product teams
Exercise matrix responsibility for local operational staff across multiple business units
Manage relationships with diverse stakeholders across Wholesale Banking, Asset Management, and Wealth Management divisions
Balance local Japanese business requirements with global standardization initiatives
Lead the operational aspects of migrating applications to standardized group platforms
Maintain and improve stability and service levels during complex system transitions
Develop and implement strategies to minimize business disruption during consolidation activities
Establish robust testing and rollback procedures for critical system changes
Proactively manage IT Operational Risk in accordance with regulatory requirements
Maintain strong relationships with control functions including Internal Audit, Risk Management, and Compliance
Ensure adherence to financial services regulatory standards and internal governance frameworks
Implement and maintain operational resilience capabilities
Function as an integral part of our global "follow the sun" operational model
Support Major Incident Management processes across time zones
Participate in Cyber Security incident response and recovery procedures
Contribute to enterprise-wide Operational Resilience initiatives