US Customs Post Entry Coordinator

Willson International Ltd. • Tonawanda, NY

4d • $51,000 - $58,000 • Hybrid

About The Position

The Post Entry Coordinator serves as the primary liaison between clients and the internal post entry team, ensuring the accurate and timely review, validation, and logging of post entry requests. This role is responsible for determining the eligibility of files for post entry action, which includes reviewing client communications, organizing documentation, and maintaining detailed records of required actions. As a Post Entry Coordinator, you will manage client communications with precision and professionalism, ensuring all interactions align with regulatory standards and reflect our commitment to service excellence. Success in this role requires a strong sense of ownership, attention to detail, and pride in delivering high-quality work. This position offers a dynamic blend of independent and collaborative work, providing continuous opportunities to contribute to broader organizational goals while developing your expertise in customs compliance and client service.

Requirements

• Minimum 3-5 years working in a Customs brokerage environment
• A working knowledge of U.S. Customs and Border Protection’s (CBP) import requirements is required.
• Working knowledge of MS Office Suite of products – command of Outlook, Word and Excel is required.
• Strong communication and client service skills – verbal and written is required.
• Problem solving, accuracy, strong attention to detail and analytical ability is required.
• High School Diploma required.

Nice To Haves

• LCB or CCS certification an asset
• College or University Degree is an asset

Responsibilities

• Serve as the primary point of contact for clients regarding post-entry requests; prioritize and respond to technical inquiries in a timely, accurate, and consistent manner in a deadline-driven environment where adherence to U.S. Customs and Border Protection (CBP) regulatory timelines is critical.
• Manage the intake of post-entry activities, including reviewing and analyzing entry data to determine eligibility. This may involve identifying errors, omissions, compliance risks, or responding to client requests.
• Validate supporting documentation to ensure completeness and accuracy prior to submission to Post Entry Specialists.
• Track the status of open cases and follow up with clients and internal teams as needed.
• Communicate with clients regarding discrepancies, duty changes, or compliance updates.
• Log all post-entry activities into the company’s case management system with precision and consistency.
• Maintain accurate records and documentation in accordance with CBP requirements and company policies.
• Stay informed on CBP regulations, rulings, and trade policy updates that impact the post-entry process and the Willson International client base.
• Perform other duties as assigned.

Benefits

• Remote environment, with a home internet reimbursement
• 3 weeks paid vacation for all new hires
• Company-matching 401K program
• Paid maternity/paternity leave top-ups
• Family medical benefit coverage
• Compassionate Care top-ups
• Trainings
• Cover the cost of certifications

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED