US&C Service and Install Coordinator

Carestream Health•Jal, NM

About The Position

The US&C Service and Install Coordinator takes ownership of customer orders after entry, ensuring projects stay on track and meet customer expectations. The role coordinates installation scheduling, applicable training, warranty entitlement, and timely invoicing for Dealer, Direct, and Government Orders. It works with customers and internal teams to manage project progress, resolve issues, and support order fulfillment.

Requirements

Bachelor's degree or high school degree with demonstrated experience in a related field.
At least 4 years of customer service experience.
Exceptional written and verbal communication skills.
Professional proficiency in English and Spanish.
Ability to interact professionally with people at multiple levels and across departments within Carestream and external organizations.
Excellent project management skills, strong multitasking capacity, and ability to prioritize projects and workload.
Proficiency with Excel, Word, and Outlook.

Nice To Haves

Experience with SAP, Evolve, or C4C.

Responsibilities

Verify required information from internal and external sources to create project schedules, coordinating with planning, project management, application specialists, and customers.
Monitor customer orders, follow up on required items, and resolve issues to keep projects on schedule and support customer satisfaction.
Build relationships and collaborate with dedicated sales professionals, field project managers, planners, logistics, and other internal colleagues.
Review, collect, and save required FE Feedback to establish the install base for warranty entitlement.
Process invoices using proper revenue recognition guidelines when orders ship.
Use multiple IT systems for order creation, scheduling, and equipment entitlement.
Interface directly with customers within the assigned territory.
Manage conflicting priorities and resolve issues quickly.
Process trade-in credits and returns.
Work toward Perfect Order Fulfillment.
Schedule demo equipment and equipment rotation as needed.