Urgent Care Technician- Part Time - Kulpsville Care Now

St. Luke's University Health Network•Lansdale, PA

About The Position

The Urgent Care Technician supports Urgent Care and Occupational Medicine by performing clerical and clinical duties. The role helps ensure smooth operations and quality patient care as part of the Care Now service line. The technician collects and updates patient demographic and insurance information and completes registration, entering patient data, orders, and charges into Epic and Systoc. The role assesses patient acuity in waiting areas, escorts patients to exam rooms, gathers medical histories, obtains vital signs, and prepares patients and rooms for visits. The technician also schedules patients for advanced care and follow-up services, performs point-of-care testing and drug and alcohol testing, and maintains equipment and exam rooms. The position assists nursing staff and providers in delivering patient-centered care while following confidentiality, safety, policy, and performance-improvement requirements.

Requirements

High school diploma or equivalent.
Basic computer skills.
Ability to meet the stated physical and sensory requirements, including transporting patients weighing up to 250 lb. via wheelchair, bed, and/or stretcher.

Nice To Haves

Medical terminology.

Responsibilities

Collect and update patient demographic and insurance information and complete patient registration, entering data, orders, and charges into Epic and Systoc.
Assess patient acuity in waiting areas, escort patients to exam rooms, gather medical history, obtain vital signs, and prepare patients and rooms for visits.
Schedule patients for advanced care with specialty providers, workers’ compensation follow-ups, and other clinical services as needed.
Perform point-of-care testing according to protocol; clean, calibrate, and maintain equipment and exam rooms.
Maintain competency in specimen collection and perform Reasonable Suspicion Drug and Alcohol Testing (Fit for Duty), following chain-of-custody protocols for urine, saliva, hair, breath, and blood specimens.
Assist nursing staff and providers in delivering high-quality, patient-centered care.
Maintain confidentiality of materials handled within the Network or entity and ensure proper release of information.
Follow Network and departmental policies related to employee, patient, and environmental safety, including reporting requirements.
Demonstrate the Network’s PCRAFT values in interactions with customers.
Support performance improvement in clinical care and outcomes, customer service, operational systems and processes, and safety, as appropriate.
Use resources effectively and efficiently and demonstrate financial responsibility and accountability.
Comply with Network and departmental attendance and dress-code policies.
Demonstrate competency in assessment, range of treatment, growth and development knowledge, and communication appropriate to the age of patients treated.
Perform other duties as assigned.