Urgent Care Technician-Per Diem-Richardson, TX

PM Pediatrics•Richardson, TX

About The Position

The Urgent Care Technician supports departmental functions aligned with PM Pediatrics’ mission, vision, and goals. The role provides pediatric urgent-care support and assists with primary patient care based on individual patient needs, within the technician’s scope of practice and under the physician’s direct supervision. The technician maintains effective working relationships with patients and families, physicians, employees, volunteers, and vendors. The position also provides clinical and administrative support for providers, patients, and office operations; supports efficient urgent-care flow and throughput; and helps maintain a safe, confidential, and healthy care environment.

Requirements

EMT-P, NREMT-P, or LP licensure or certification.
Current Healthcare BLS Provider certification.
Knowledge of medical practice and terminology.
Skill in identifying and resolving problems.
Knowledge of clinic processes and procedures.
Knowledge of medical equipment and instruments.
Ability to use sound reasoning and judgment and act calmly in emergencies.
Ability to communicate effectively both verbally and nonverbally.
Energetic, highly motivated, customer-service-focused, positive, confidential, team-oriented, and professional.

Nice To Haves

Pediatric Advanced Life Support (PALS) certification is recommended.

Responsibilities

Provide clinical and administrative support for providers, patients, and office operations.
Obtain medical history and vital signs, complete patient intake, and prioritize patient care.
Perform procedures including venipuncture, IV insertion, and urinary straight catheterization; administer oral, rectal, intramuscular, and intravenous medications; and assist the physician with patient care within the scope of practice.
Remain knowledgeable about pediatric pharmacology.
Assist with patient care within the scope of practice as an integral part of the care team.
Assist the physician with patient care, positioning, and comfort during the x-ray process.
Keep exam rooms stocked, maintain instruments, and prepare sterilization tools and equipment as required.
Follow safety practices and precautions.
Respond to emergencies involving patients in distress and promptly notify the RN and/or physician.
Establish effective rapport with clients, families, employees, and physicians.
Follow policies and procedures, report needed changes to the management team, and contribute to team efforts.
Maintain a safe, secure, and healthy work environment by following and enforcing standards and procedures and complying with legal regulations.
Protect patient confidence and keep patient-care information confidential.
Update job knowledge through continuing education, professional publications, personal networks, and professional organizations.
Assist patients with complaints and take an active role in service recovery when needed.
Assist the physician in improving urgent-care flow and throughput, including arrival-to-room, arrival-to-medication-administration, disposition-to-discharge, and discharge-length-of-stay metrics.