Urgent Care Supervisor
About The Position
The Arizona Humane Society is seeking a full-time Urgent Care Supervisor to lead our dedicated Urgent Care team. This position works a schedule of Wednesday - Saturday 5:30 PM to 2:30 AM. If you're a passionate leader who thrives in a fast-paced veterinary environment and is ready to make a meaningful impact on the lives of animals, we'd love to hear from you! As the Urgent Care Supervisor, you will oversee the day-to-day operations of our veterinary clinic, ensuring exceptional patient care while leading and supporting a team of veterinary technicians. In this hands-on leadership role, you will coordinate staff schedules, provide coaching and performance feedback, train and mentor new team members, and help foster a positive, collaborative work environment. You'll also partner with veterinarians to ensure seamless communication with clients, manage escalated concerns with professionalism and compassion, and maintain accurate medical records and clinic documentation. In addition to your leadership responsibilities, you'll play an active role in patient care by supporting technicians as needed, ensuring clinic and surgical areas remain clean, organized, and fully stocked, monitoring medical supply inventory and DEA drug logs, and maintaining knowledge of current veterinary protocols and emergency procedures. If you're a compassionate leader who thrives in a fast-paced environment and is passionate about delivering outstanding veterinary care, we'd love to welcome you to our team.
Requirements
- High school diploma or GED required
- Graduation from technical school (preferred)
- Two years of practical experience in a veterinary clinic
- At least two years of supervisory experience
- Work well both independently and cooperatively as part of the team
- Must work collaboratively with clinic Leadership, Veterinarians, and Staff
- Ability to remain composed while working in a fast-paced environment
- Must have excellent attention to detail
- Ability to solve complex problems and balance multiple priorities
- Must have excellent interpersonal skills, deescalation skills, and ability to resolve conflict
- Proficiency with or able to learn/use Daysmart
- Must pass pre-employment drug and background screening to be compliant with DEA requirements for dispensing controlled drugs
Responsibilities
- Oversee the day-to-day operations of our veterinary clinic, ensuring exceptional patient care
- Lead and support a team of veterinary technicians
- Coordinate staff schedules
- Provide coaching and performance feedback
- Train and mentor new team members
- Foster a positive, collaborative work environment
- Partner with veterinarians to ensure seamless communication with clients
- Manage escalated concerns with professionalism and compassion
- Maintain accurate medical records and clinic documentation
- Support technicians as needed in patient care
- Ensure clinic and surgical areas remain clean, organized, and fully stocked
- Monitor medical supply inventory and DEA drug logs
- Maintain knowledge of current veterinary protocols and emergency procedures
Benefits
- Competitive salary
- Generous PTO program
- Up to 8 paid holidays per year
- 401(k) with employer contribution
- Medical, Dental and Vision Plans
- Discounts on veterinary services and other pet perks!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
