Urban Rest Stop Team Member

Low Income Housing Institute•Seattle, WA

1d•$22 - $28•Onsite

About The Position

The Urban Rest Stop Team Member provides onsite support at a hygiene center serving people experiencing homelessness. The center provides access to showers, toiletries, and laundry services in a clean, safe, and respectful environment. The work is approximately 25% customer service, 10% administrative and computer work, and 65% cleaning. This is a non-exempt, unionized OPEIU 8 position at the Downtown Urban Rest Stop in Seattle, scheduled for 16 hours per week on Saturdays and Sundays from 8:00 AM to 5:00 PM. The role reports to the Urban Rest Stop Manager and pays $22.00–$28.38 per hour. Team Members support patrons, schedule facility use, monitor the facility and patron behavior, distribute supplies, enforce rules and security procedures, and respond to conflicts and incidents. They maintain logs and patron records, manage supplies, follow agency procedures and training requirements, and clean and monitor the facility. Employees must wear a mask onsite and use personal protective equipment according to protocols.

Requirements

Able to read, write, and communicate in English.
One year of relevant experience, such as cleaning or customer service.
Ability to work effectively and respectfully with people from diverse cultural, economic, social, and ethnic communities, sexual orientations, and physical and mental abilities.
Ability to work in a busy, fast-paced environment.
Basic computer skills.
Reliable transportation.
Must pass a criminal background check and drug screen.
Must wear a mask while onsite.

Nice To Haves

One year of experience as a home health aide, nursing or psychiatric aide, orderly, chore service worker, social service assistant or aide, or janitorial worker in a commercial, private, health, or social service agency setting.
Previous experience in a comparable social service environment, such as a homeless shelter, transitional housing, multi-service center, or other direct human services setting.
Ability and experience in successful conflict resolution and de-escalation.
Previous work experience with and ability to use the Safe Harbors database.

Responsibilities

Maintain a clean, safe, and welcoming environment for patrons and staff.
Schedule appointments for daily use of showers and laundry facilities.
Monitor use of agency facilities and patron behavior throughout the facility.
Provide personal assistance to patrons when necessary and share information about resources.
Distribute personal care items when requested and available, and manage shower towel distribution and returns according to agency procedures.
Enforce Rest Stop rules and procedures and implement security procedures when necessary.
Mediate and de-escalate conflicts, model appropriate problem-solving strategies, and contact community agencies when specific patron assistance is needed.
Document incidents in the Daily Log, submit incident reports, and notify the URS Manager of incidents as soon as possible.
Maintain the Daily Log and collect, update, and maintain daily patron and facility-use information in the database.
Restock and sort cleaning supplies, consumables, and donated or purchased hygiene supplies; secure and manage inventory.
Follow the Urban Rest Stop Procedures Manual and document incidents, maintenance needs, and operational issues in writing through the assigned platform or system within the required timeframe.
Complete assigned training by its deadlines.
Clean the facility according to the daily schedule, perform spot and emergency cleaning, and maintain a high standard of cleanliness.
Monitor facility conditions and report maintenance or repair concerns to the Team Leader.
Work cooperatively with the Team Leader, URS Manager, and volunteers, and participate in staff meetings.
Wear a mask onsite, use personal protective equipment, and follow PPE protocols.
Perform other duties as assigned.

Benefits

Generous vacation and sick leave
10 paid holidays and 1 floating holiday
Employer-paid medical, dental, and vision insurance, with HRA, HSA, and FSA options
Employer-paid life and AD&D insurance
401(k) offered for unionized employees through OPEIU 8
403(b) offered for non-union employees
Employee Assistance Program
Travel Assistance Program
Aflac offered for all employees
Benefits are prorated for part-time employees