Urban Lumber Mill Sales & Operations Manager

The Professional Tree Care Company•Richmond, CA

2d•$100,000 - $130,000•Onsite

About The Position

The Professional Tree Care company is seeking a lumber enthusiast to serve as the Sales and Operations Manager at its Richmond-based Green Waste Recycle Yard. This is a sales-focused leadership position particularly well suited for someone who would like to try their hand at leading a division including sales development, customer sales, overseeing daily operations, and team coordination. Daily, you will be responsible for developing customer relationships, managing incoming opportunities, preparing estimates and proposals, and growing product sales while overseeing daily operations across the yard including direct management of operators, drivers, mechanics, and yard staff. This Manager is the sole point-person for both revenue generation and day-to-day business operations of the entire division. She/He/They must be equally comfortable meeting with customers, managing projects, creating financial reports, coordinating logistics, and solving operational challenges.

Requirements

Highly organized and able to track multiple projects at once
Personable, able to make outbound sales calls, build and manage customer relationships, and drive revenue growth
Proficiency with Microsoft Office Suite and general business software systems plus AI tools that create efficiency
Ability to manage multiple priorities simultaneously in a fast-paced environment
Available to work 40+ hours per week on salary
On call and expected to show up to the site in cases of emergency (Security alarms, after-hours issues, etc.)
Must live within a brief commute of 2550 Garden Tract Road, Richmond, CA or explain when you will be moving within 40 miles of the yard.

Nice To Haves

Bilingual English/Spanish or having any ability to speak Spanish
Experience with CRM (Customer Relationship Management software like Salesforce)
Previous experience making outbound calls
Supervised employees and led a team
Led projects as a volunteer or served as a key player in a sport, team (Know how to encourage others to work collaboratively)
100% self-motivated with the ability to work independently and make sound decisions with minimal supervision
Worked in a sawmill, lumber mill, construction, landscaping, recycling, trucking, manufacturing, lumber, or related field

Responsibilities

Serve as the primary point of contact for customer inquiries and projects
Prepare estimates, proposals, invoices, and sales orders
Develop relationships with contractors, municipalities, schools, landscape firms, arborists, and homeowners
Identify opportunities to grow sales across mulch, lumber, timbers, milling services, and specialty wood products
Manage customer accounts from initial inquiry through project completion
Resolve customer concerns and maintain a high level of customer satisfaction
Lead social media efforts for your department: Operate our drone and take photos to create bi-weekly Instagram and FB posts highlighting the work being done at the yard and on client sites
Serve as the point of contact for marketing
Schedule deliveries and trucking operations
Coordinate inventory and material availability
Track sales performance and project status; deliver monthly reports to senior management
Utilize business management software and operational systems to manage customer accounts, projects, scheduling, and reporting
Support pricing, operational planning, and process improvement initiatives
Directly supervise operators, drivers, mechanics, and yard staff. This includes interviewing, providing performance feedback, writing up employees when needed, coaching them through PIPs (Performance Improvement Plans) if ever needed, and participating in terminations if ever needed
Coordinate daily activities and assign priorities across departments
Manage workflow, equipment utilization, and material movement throughout the facility
Monitor production schedules and project timelines
Maintain safe and organized yard operations
Work alongside Human Resources and Recruiting team to assist with hiring, training, and employee development
Foster accountability, teamwork, and a positive workplace culture