Uptime Coordinator

Paper Transport•Town of Ledgeview, WI

10h

About The Position

The Uptime Coordinator is responsible for managing first-touch support for downed equipment and drivers, coordinating repairs, and processing maintenance invoices within the transportation management system. This role plays a critical part in minimizing equipment downtime by partnering with drivers, vendors, and internal teams to ensure timely and cost-effective repair solutions. The ideal candidate thrives in a fast-paced, high-volume environment, can prioritize multiple urgent needs, and provides excellent customer service while making sound, informed decisions.

Requirements

Strong decision-making and problem-solving skills
Effective communication skills
Time management and prioritization
Self-motivation and accountability
Team collaboration
Conflict resolution and negotiation skills
Strong computer proficiency
One or more years of customer service experience required

Nice To Haves

Associate’s degree preferred in Logistics, Supply Chain, Business, or a related field
Transportation, logistics, supply chain, or maintenance coordination experience preferred

Responsibilities

Provide timely, high-quality customer service to drivers.
Coordinate emergency breakdowns and roadside repairs with drivers and maintenance vendors.
Communicate with vendors to facilitate timely and cost-effective equipment repairs.
Maintain ongoing communication with Equipment Managers and Operations regarding equipment issues and repair status.
Process, review, and approve repair invoices.
Enter repair invoices into the Transportation Management System (TMS).
Review repair estimates and assist in determining appropriate repair direction.
Monitor and follow up on downed equipment to ensure resolution.
Support Equipment Managers with preventative maintenance and asset management as needed.
Coordinate the handoff of long-term maintenance issues to the appropriate Equipment Manager.