Coordinator

Shelter House - Iowa City•Iowa City, IA

6h•Onsite

About The Position

You are the first person guests, clients, and tenants see when they enter one of Shelter House's buildings. Coordinators maintain a safe and trauma-informed environment, and they connect people to the help they need, troubleshooting when folks need assistance with appointments, donation requests, and anything else that might come up.

Requirements

Ability to regulate emotions when responding to individuals in crisis.
Empathetic, trustworthy, honest, and a team player.
Proficient with Microsoft Office Suite or related software.
Ability to enter and interpret information from various databases Shelter House uses.
Strong organizational and communication skills.
Ability to establish and maintain professional boundaries while working with clients, both at and outside of work.
Ability to thrive in a flexible, fast-paced, and growth-oriented environment while maintaining a positive solution-oriented and client-centered approach.
Experience in crisis intervention and problem solving with the ability to diffuse situations without heightening conflict.
Understanding of or willingness to train in areas such as housing first, trauma-informed care, harm reduction, diversity, equity, and inclusion.
Strong interpersonal skills, ability to be compassionate and firm toward those using Shelter House services.
Reliable transportation to get to your designated work site.
High school diploma or GED.
At least one year of experience in the human services field.
Must be able to walk up and down stairs.
Must be able to move with urgency in emergent situations.
Must be able to lift up to 30 pounds at times.
Prolonged periods of sitting at a desk and working on a computer.
Frequent transitions from sitting to standing and moving around.

Nice To Haves

Key Qualities: Commitment, Curiosity, Organization, Communication, Detailed, Consensus-building, Flexibility, Patience, Awareness, Judgement, Humility, Cooperation, Growth-minded.

Responsibilities

Always maintain a safe and sanitary environment.
Tolerate unruly client behavior while continuing to provide essential services to those in need.
Ensure a trauma-informed workplace is achieved and maintained by demonstrating a balance of kindness, competence, and care toward self, others with whom we work, and those for whom we provide care.
Responsible for enforcing building schedules to include the safety and supervision of individuals, property, meals, and volunteers.
Staff the front desk, answer phone calls, and monitor security cameras and doors.
Ability to supervise clients and guests with dignity and mutual respect at all times.
Provide resource information or triage questions, for individuals and families we serve and to those who call to apply or ask for information.
Provide crisis intervention and de-escalation for conflict that may arise until resolved or a supervisor or Behavioral Health Coordinator can respond.
Respond to emergencies, follow building/staff safety and emergency procedures, and call 911 when appropriate.
Monitor visitors to the property and check-in/out visitors. Ensure visitors follow building rules and policies and remove unauthorized persons.
Support and assist individuals with their needs as they arise (questions, concerns, hygiene, supplies, mail, cleaning supplies, bedding, food and more).
Ability to handle communications with the public, donors, and volunteers via phone or in person.
Provide clear and accurate information to clients, guests, and the public.
Walk the exterior grounds and interior property regularly during shifts.
Complete all client intakes, including relevant background checks (sex offender registry), and exit process.
Maintain confidentiality.
Record client interactions and building activities at least once per shift and complete proper documentation.
Maintain sanitary conditions in all dormitory areas, common areas and exterior.
Perform laundry duties for the facility.
Perform basic maintenance/custodial duties (plunging toilets, turning off water) as needed and report any major maintenance issues to your supervisor.
Maintain order in the lobby/dining area during food services by coordinating logistics with the Kitchen Manager.
Provide shadowing opportunities for new team members when assigned.
Manage your time to focus on the most urgent and most important tasks
Answer emails before leaving each day.
Confirm your time sheets each pay period.
Attend meetings and training opportunities when requested, or providing notice in advance of inability to attend meetings.
Assist your coworkers across departments
All other duties assigned by your supervisor.