UPS Field Technician

Concentric LLC•Orlando, FL

1d•Hybrid

About The Position

Concentric, LLC is the nation’s largest independent industrial power provider, delivering forklift power, critical infrastructure, mechanical/HVAC, and dedicated material handling and automation maintenance solutions. Through a nationwide network of technicians, engineers, and support teams, Concentric understands and prioritizes the unique needs of each customer to maximize uptime, improve operational efficiency, and maintain infrastructure. We provide reliable, scalable solutions that support data centers, telecommunications providers, utilities, manufacturing, distribution, commercial facilities, and other mission-critical environments across America. The Critical Power UPS (Uninterruptible Power Supply) Technician is responsible for servicing, troubleshooting, installing and maintaining Uninterruptable Power Supply (UPS) systems from all manufacturers; both single and three phase, along with batteries and other critical power equipment such as Power Distribution Units (PDU’s) and Static Switches (SSW’s). This position also provides technical support to customers on operational and maintenance aspects. This position reports to the Regional Service Supervisor and has no direct reports.

Requirements

High School or GED Diploma required.
2-3 years of actual experience working on 3-Phase UPS systems (Uninterruptible Power Supply) is required
A good understanding of sealed and wet celled battery theory and application is a must.
Must be thoroughly familiar with Battery Maintenance Procedures.
Working knowledge of basic AC and DC electrical/electronic theory.
Must be able to pass a background check and obtain an TWIC card.
Must be able to pass a drug test; our technicians are subject to random drug testing through our testing facility DISA.
Strong communication, problem solving, and analytical skills.
Ability to organize his/her own work and work independently, with limited supervision.
Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
Ability to work collaboratively with other departments toward the greater good of the organization.
Ability to adapt to a fast-changing environment.
Light travel requirement.
Must have schedule flexibility, as services may be performed during the evening or weekend. This position also works on-call.
A valid driver’s license.
Willingness to work overtime.
Drivers must be at least 18 years old to drive "Intrastate". Drivers must be at least 21 years old to drive "Interstate".
Drivers must have a valid driver's license at all times.
Drivers must have a valid DOT medical card or the ability to obtain DOT medical card per DOT/FMCA guidelines during the hiring process. Drivers must continue to maintain their active medical card status throughout their employment.
Drivers must follow the DOT's HOS regulations.
Drivers must be able to obtain a CDL in order to drive commercial motor vehicles or combination vehicles weighing more than 26,000 lbs.

Nice To Haves

Factory training or the equivalent in the repair and maintenance of multiple leading UPS brands is preferred.
Experience in the telecommunications environment is preferred, but not required.

Responsibilities

Perform required preventative maintenance service to equipment under contract as scheduled.
Responsible for maintenance involving use and care of electrical test equipment.
Advise requesting department regarding system and requirements available to meet their needs and comply with safety codes.
Perform initial starts-ups.
Provide 24/7 on-call emergency services as required.
Performance of electrical equipment maintenance routines.
Battery system maintenance.
Installation of designed Battery systems to ensure compliance with design specification and safety codes.
Provide requested services while meeting safety codes, specification and budgetary limitations.
Work with other team members to complete custom and large installation projects.
Educate customers on basic operation of their equipment, informing them of issues they may experience and the necessary corrective actions.
Establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate.
Troubleshoot critical power systems down to the root cause and perform repairs with minimum customer downtime or site operation disruption.
Interpretation of technical documentation including schematics.
Coordinate and manage all on-site subcontractors as necessary.
Recognize sales opportunities for critical power equipment and other add on products and link potential customers with the appropriate internal and external sales and technical resources.
Timely and accurate completion of paperwork including Field Service Reports, RMA’s, timecards, and expense reports.
Some warehouse responsibilities will be involved which included preparing batteries for transportation, managing inventory, and operating a forklift.
Provide training and guidance to less experienced employees where necessary.
Other duties as assigned by supervisor.

Benefits

Competitive pay – Plus incentive opportunities and overtime potential for our hourly employees!
Three medical plan options with employer premium contribution that start on day one.
Employee paid dental and vision insurance that starts on day one.
Health Savings Account (HSA) with company contribution on eligible High-Deductible Health Plans (HDHP).
Medical and dependent care Flexible Spending Accounts (FSA) available.
Company-paid life and AD&D insurance, short-term and long-term disability coverage that start on day one.
Company 401K plan with 100% match on the first 4% of employee contributions.
8 paid holidays.
Full-time Employees receive a total of 128 Hours of Paid Time Off (PTO) Annually.
We offer employee paid accident, critical illness, and hospital indemnity insurance.
We offer employee paid legal plans, identity protection, pet insurance, and home & auto discounts.
Training and mentoring – Learn from our experts in the industry.
Advancement opportunities.