UOC Provisioner

TransUnion•Chicago, IL

2d•$22 - $31•Remote

About The Position

The Business Process Operations team supports telecommunications carriers by managing voice and data-service orders between trading partners. The UOC Provisioner helps ensure requests are accurately formatted, processed, and completed according to carrier requirements and industry standards. The role supports the full provisioning lifecycle, from order submission and error resolution through confirmation, activation, and completion, while partnering with onshore and offshore operations teams to provide reliable customer service. This is a remote position that may require occasional in-person attendance at work-related events at management’s discretion. The position serves as a senior escalation point for complex provisioning matters and supports wireline order processing, the Universal Order Connect (UOC) platform, customer and carrier communications, offshore operations, operational documentation, and process improvement. It also helps onboard and train new associates and independently manages competing priorities while escalating risks or issues when appropriate.

Requirements

At least 4 years of experience in telecommunications provisioning, order management, customer support, IT administration, or a related telecommunications operations environment.
Experience processing or supporting wireline telecommunications orders, including LSRs, LNP, Access Service Requests (ASRs), Data Service Requests (DSRs), or broadband circuits.
Knowledge of carrier-to-carrier ordering processes, order fallout resolution, service activation, and telecommunications industry standards needed to evaluate and complete customer orders accurately.
Experience supporting customers or trading partners in a telecommunications environment, including communication about escalations, order status, and system-related issues.
Ability to work independently from documented procedures, organize competing priorities, meet deadlines, and escalate issues that fall outside established processes.
Experience using telecommunications provisioning, order-management, or carrier-service systems.
Working knowledge of LSRs, LNP, Service Order Administration (SOA), directory listing, and CNAM (Calling Name) or caller ID processes.
Proficiency with Microsoft Office applications, particularly Excel, Word, and Outlook, for tracking orders, maintaining documentation, and communicating operational updates.
Experience using Salesforce or a comparable customer relationship management or case-management platform.

Nice To Haves

Experience with Universal Order Connect (UOC), Heritage Neustar platforms, or comparable telecommunications order-management systems.
Familiarity with ENUM, E.164 numbering, Firm Order Confirmation (FOC), carrier trading-partner records, or related provisioning terminology.
Experience supporting business or government wireline customers rather than exclusively residential or wireless retail services.
Experience mentoring or training associates, supporting offshore operations teams, or contributing to cross-functional process improvements.
Strong problem-solving, professional communication, adaptability, and a continuous-improvement mindset.

Responsibilities

Serve as a senior escalation point for complex telecommunications provisioning issues, evaluate problems using documented procedures and industry expertise, determine solutions, and drive issues through resolution.
Review, validate, and process wireline telecommunications orders, including Local Service Requests (LSRs), Local Number Portability (LNP) requests, and other voice and broadband service orders.
Support the Universal Order Connect (UOC) platform by reviewing order requests and responses, resolving order fallout, and ensuring accurate information exchange between carrier systems and trading partners.
Coordinate with customers, carriers, and internal Business Process Operations partners regarding order placement, escalations, system issues, and time-sensitive service needs.
Provide tier-two support to offshore operations teams for non-standard orders, complex system issues, and requests outside established processes.
Participate in daily operational discussions, help establish work priorities, and drive urgent or high-impact orders to completion.
Maintain customer and internal ordering systems, daily carrier update trackers, and required operational documentation accurately.
Identify recurring issues and recommend updates to procedures, workflows, and documentation to improve efficiency, order accuracy, and the customer experience.
Assist with onboarding and training new associates and participate in cross-training to strengthen operational coverage.
Deliver timely, accurate, and professional support while independently managing multiple priorities and escalating risks or issues when appropriate.

Benefits

Day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options.
Spousal, domestic partner, and other eligible dependent coverage on select plans.
Tax-advantaged HSA and FSA accounts.
Company-paid basic life and AD&D insurance, optional voluntary life and AD&D insurance, and short- and long-term disability coverage.
Optional legal plan, pet insurance, and travel accident coverage.
Adoption assistance, fertility planning coverage, and caregiver support.
Dependent Care FSA with the possibility of an employer match and a complimentary Care@Work membership.
Up to 12 weeks of paid parental leave, with eligibility for a gradual return.
401(k) with employer match and Employee Stock Purchase Plan (ESPP).
Financial wellness resources, career coaching, and optional long-term care insurance.
Tuition reimbursement.
Flexible time off for exempt employees or paid time off for nonexempt employees.
Up to 12 paid holidays per year.
Commuter benefits and employee discounts.
Charitable gift matching and paid volunteer time off, with corporate volunteer events.
24/7 access to professional therapy, coaching, emotional well-being programs, guided meditation, and physical, mental, social, and financial wellness resources.