University Student Assistant - Randy Owen Center: Guest Services (Summer 2026)

Department of Human Resources • Jacksonville, AL

1d • Onsite

About The Position

This position supports event operations and guest services by ensuring a smooth, organized, and welcoming experience for all patrons. The role requires attendance at training sessions and participation in scheduling meetings. Responsibilities include preparing event spaces; moving stanchions and signage; stocking publications; and performing light custodial duties to maintain a clean environment. The position manages crowds and supports events before, during, and after performances, including ticket scanning, concessions assistance, and using ticketing software to sell, exchange, and process returns both in person and over the phone, as well as preparing ticket orders for mail or will call. Working closely with volunteers and event management, the individual serves as a primary point of contact for guests, providing information, assistance, and support throughout each event, while also assisting with setup and cleanup to ensure efficient operations.

Requirements

• Applicants must be enrolled as a JSU student taking at least three (3) hours per fall or spring semester.
• If not a first-time student, the applicant must have a GPA of 2.00 or higher.
• Must be punctual and reliable.
• Must have attention to detail, accuracy, and efficiency.
• Must work well with deadlines.
• Must contribute as a member of a team.
• Must be able to lift/carry up to 30 lbs. and stand for extended periods of time.
• Must be available to work weekends and holidays.
• Applicants who cannot attend training or require extended periods of leave will not be considered.
• All international students must be in a valid immigration status.
• International students must be enrolled as a full-time JSU student.
• International students must possess passports from their respective country.
• International students must possess an F-1 Student Visa or J-1 Exchange Student Visa.
• International students must possess a U.S. Customs Form I-94.
• International students must possess official photo identification.
• International students must possess an Official Social Security Card imprinted with “Valid for Work Only” or similar statement.

Nice To Haves

• Applicants who can work the entire season will be given priority in hiring.

Responsibilities

• Prepare event spaces and manage crowds prior to, during, and after each performance.
• Move stanchions and signage, stock publications, and perform other light custodial duties.
• Ticket scanning.
• Concessions assistance.
• Work closely with volunteers and event management to help guests and run each performance.
• Serve as a point of assistance and information for guests on-site.
• Assist with set up, clean up, and attend scheduling meetings.
• Use ticketing software to sell, exchange, and return tickets both in-person and over-the-phone.
• Prepare ticket orders for mail or will call.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees