Reservations - Guest Service Agent Summer 2026
About The Position
A Guest Service Agent (GSA) also known as a Front Desk Agent is the face of a hotel. They are responsible for creating a positive first and last impression for guests while handling front desk operations efficiently. Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
Requirements
- High School Diploma, G.E.D. or equivalent
- Must be eligible to work in Canada - can provide SIN documentation
- Experience in customer service.
- Strong working knowledge of hospitality industry principles, methods, practices, and techniques
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
- Exceptional conflict resolution, and objection handling skills
- Able to respond quickly in a dynamic and changing environment.
- Able to build and maintain lasting relationships with other departments, key business partners, and guests.
- Able to effectively communicate both verbally and in writing.
Responsibilities
- Greet and communicate with guests in a professional manner.
- Register arriving guests and assign rooms.
- Making and modifying reservations.
- Maintain an inventory of vacancies, reservations, and room assignments.
- Answer enquiries regarding hotel services by email, telephone and in person, provide information about services available in the community and respond to guests' complaints.
- Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized systems.
- Present statements of charges to departing guests and receive payment.
- Take over from the personnel on previous shifts, checking and accepting float and takings.
- Work closely and professionally with all hotel & resort departments and communicate with them effectively.
- Ensure public spaces are maintained and well presented.
- Perform all other duties as assigned or needed.
Benefits
- Rewards & Recognition
- Team rates from $59 per night, Family & Friends rates too!
- 25% discount at our restaurants for up to 6 people
- Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
- Ongoing Employee events, incentives & recognition
- Growth Opportunities- Career Advancement starts from Within
- Dedicated Training Program
- Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
- Refer a friend or family and earn money!
- Group Life Insurance, Extended Health, Dental, Vision Care!
- Complimentary Stays
- RRSP Matching
- Milestone Rewards
- Tuition Credit Program
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
