University Registrar

Eastern Michigan University•Ypsilanti Charter Township, MI

4d•Onsite

About The Position

Reporting to the Vice President for Enrollment Management, the Registrar serves as a strategic leader in advancing the institution’s enrollment management vision and student success priorities. As the institutional steward of academic records, the Registrar builds and leads a modern, student-centered operation that supports recruitment, retention, persistence, and degree completion through data-informed decision-making, process innovation, and cross-functional collaboration. The role is responsible for ensuring compliant, efficient, and technology-enabled registrar services while fostering a culture of accountability, continuous improvement, service excellence, and organizational change management across the student lifecycle.

Requirements

Master’s degree in Higher Education Administration, Business Administration, or a related field.
Minimum of seven years of progressively responsible professional experience in academic records and registration within a comprehensive higher education environment, including at least three years in a leadership or administrative capacity.
Proven experience leading, developing, and managing high-performing teams in a dynamic and fast-paced environment, including supervision, staff development, change management, and fostering a culture of accountability, collaboration, and student-centered service.
Demonstrated knowledge of student information systems, technology applications, and automated processes related to registration, records management, and academic operation.
Knowledge of FERPA, higher education compliance standards, and institutional policies related to student records, identity theft prevention, and data security is required.

Nice To Haves

Experience leading or supporting system implementations, process modernization, or technology conversions.
Experience with Ellucian Banner and Degree Works or similar enterprise student information systems.

Responsibilities

Provide strategic leadership and oversight for all registrar operations, including registration, records management, grading, transcripts, transfer credit evaluation, degree audit, graduation certification, scheduling, and academic policy administration.
Envision and sets service standards, operational goals, and performance expectations that support student success and institutional priorities.
Lead, supervise, and develop registrar staff while promoting accountability, responsiveness, professionalism, and high-quality customer service.
Oversee the academic schedule and catalog in collaboration with academic leadership and campus partners.
Ensure compliance with FERPA, NCAA regulations, accreditation standards, and university policies related to student records and academic operations.
Serve as the functional leader for registrar-related technologies and student information systems, including efforts related to automation, process improvement, and modernization.
Partner with academic departments, advising, admissions, financial aid, and other support offices to improve operational efficiency and reduce barriers to student recruitment, admissions, progression, and degree completion.
Oversee the evaluation and articulation of transfer credit. Ensure transfer credit processes are innovative, timely, transparent, student-centered, and supportive of degree completion goals.
Produce and analyze enrollment, registration, graduation, and student progression data to support institutional decision-making in partnership with the Enrollment Management and Institutional Data teams.
Maintain collaborative relationships with faculty, deans, administrators, athletics and external organizations to support university initiatives and operational effectiveness.
Manage departmental resources, budgets, reporting, and related administrative functions.
Ensure data accuracy, reporting integrity, and compliance with internal and external reporting requirements.
Stay informed on emerging trends, technologies, and regulatory changes impacting registrar operations and higher education.
Create a culture of accountability, professional growth, and innovation by mentoring staff, supporting training opportunities, and empowering team members to take ownership of operational excellence and student service.