[Internal Candidates Only] University Operations Coordinator

StarRez

8h•$48,000 - $60,000•Remote

About The Position

As a University Operations Coordinator, you will play a key role in onboarding new university partners onto the College Pads platform and supporting existing partnerships by rolling out new features and tools over time. You’ll collaborate closely with College Pads' Partnerships team, our Development team, and StarRez's Product & Tech teams to deliver a seamless implementation experience and ensure long-term success for our university partners. This role is a great fit if you bring strong project management skills, a collaborative mindset, and a passion for delivering exceptional client experiences. While this isn’t a sales role, you’ll work directly with university stakeholders to support successful platform launches and ongoing optimization.

Requirements

2+ years of experience in project management, implementation, customer success, or a related field
Strong organizational and time management skills, with the ability to manage multiple projects simultaneously
Excellent verbal and written communication skills, with the ability to build strong relationships with university partners
Ability to collaborate with cross-functional teams, including technical and non-technical stakeholders
Proficiency in project management tools (e.g., JIRA, Monday.com) and collaboration tools (e.g., Google Workspace, Slack)

Nice To Haves

Bachelor’s degree in Business, Communications, Project Management, or a related field
Experience with SaaS platforms, higher education, or student housing is a plus
Previous experience in higher education, student housing, or technology implementation
Familiarity with the needs and challenges of university administrators and students in the housing search process

Responsibilities

Oversee the full onboarding process for new university partners, ensuring an efficient and successful platform launch
Serve as a primary point of contact for university stakeholders (including but not limited to housing, IT, and legal staff) throughout the onboarding process
Collaborate cross-functionally with College Pads and StarRez teams to facilitate smooth platform implementations
Work with university partners to roll out new features, tools, and enhancements post-launch
Manage project timelines, milestones, and deliverables to keep implementation projects on track
Set up demo environments for prospective university partners to showcase platform capabilities
Identify opportunities to streamline the implementation process and enhance partner satisfaction