[INTERNAL CANDIDATES ONLY] Manager, Sales

StarRez

10h•$1 - $1•Remote

About The Position

StarRez is seeking a Manager, Sales to join our Community Relations team and lead a team of Account Managers across the Americas. In this role, you will be accountable for your team’s performance and results, leading your team to achieve bookings and revenue goals by growing and expanding relationships with existing customers across our core Higher Education, Staff Housing, and Purpose-Built Student Accommodation markets. This is an exciting opportunity to step into a people-leadership role, where you will have a meaningful impact on both your team and the business. You will lead, coach, and develop a team of high-performing Account Managers, strengthen sales execution, and help the team consistently deliver results. By maintaining a strong understanding of your team’s performance, pipeline, and key opportunities, you will be able to identify risk and upside and forecast with the accuracy and rigor leadership needs to plan effectively. You will also work closely with Sales leadership and cross-functional partners across StarRez to support strategic customer opportunities, strengthen customer relationships, and continue improving how the Community Relations team works and grows. Ultimately, your leadership will help create a strong, accountable sales team that delivers for our customers and drives sustainable growth for StarRez.

Requirements

2+ years of account management experience, with a demonstrated track record of strong sales performance and quota achievement
1+ years of experience coaching, mentoring, supervising, or developing team members
Strong understanding of StarRez sales processes, tools, product solutions, and value positioning
Demonstrated understanding of sales pipeline and opportunity management, with the ability to evaluate deal health, assess risk and upside, and use sales data to make informed decisions
Strong customer-facing communication, presentation, and relationship management skills, with the ability to engage and influence a range of stakeholders and decision-makers
Exceptional business judgment and problem-solving skills, with the ability to manager competing priorities and collaborate effectively across teams
Proficiency with Salesforce, Gong, and other relevant StarRez go-to-market tools

Nice To Haves

Experience leading, coaching, or supporting Account Management or sales professionals in a SaaS, technology, or comparable environment
Experience coaching or supporting colleagues to improve sales execution and performance
Experience supporting strategic or complex customer opportunities, including demonstrations, proposals, negotiations, or RFPs
Experience delivering sales training, presentations, coaching sessions, or other sales enablement activities
Experience using or exploring AI and automation to improve sales productivity, team effectiveness, or operational efficiency
Ability to work flexibly with customers across different time zones, including international customers

Responsibilities

Lead, coach, and develop the Community Relations sales team, setting clear expectations and driving accountability for performance against upsell, cross-sell, bookings, and revenue goals
Maintain strong forecasting and pipeline management discipline by conducting regular pipeline reviews with Account Managers, assessing the status and likelihood of key opportunities, identifying risk and upside.
Drive strong and consistent sales execution across territory planning, pipeline generation, opportunity management, customer engagement, product demonstrations, proposals, and deal closure, ensuring the team effectively communicates and positions the value of StarRez solutions
Play a key role in strategic renewals and expansion opportunities, including RFP responses and commercial negotiations, partnering with Sales leadership, Legal, Finance, and others to support complex opportunities
Build and maintain relationships with key stakeholders at strategic customer accounts while coaching Account Managers to strengthen customer relationships and identify opportunities for growth
Lead with an AI-forward mindset, responsibly embracing AI, automation and GTM technology to help the team scale, work more efficiently, and improve sales execution
Strengthen team capability through ongoing coaching and sales enablement, participating in Sales Kickoff, Mid-Year Sales Training, and Sales Bootcamp, including delivering presentations and training sessions