University Ombuds, President's Office (2846)

Idaho State University•Pocatello, ID

1d•Onsite

About The Position

Reporting to the President, the University Ombuds serves as a confidential, independent, impartial, and informal resource for faculty and staff to address concerns, resolve conflicts, and promote fair treatment across the university. The Ombuds provides guidance on university policies and procedures, facilitates communication, and assists in problem-solving while upholding principles of neutrality, confidentiality, and informality. The Ombuds does not advocate for individuals but rather for fairness and impartial processes. The role serves as an alternative, informal channel for conflict resolution, separate from formal university procedures. The Ombuds also identifies systemic trends and offers recommendations to improve university policies and practices. This position is not eligible for new visa sponsorship at this time. Candidates who already hold valid U.S. work authorization may be considered.

Requirements

Master’s degree in conflict resolution, law, psychology, social work, organizational leadership, higher education administration, or a related field.
Demonstrated professional experience in mediation, alternative dispute resolution (ADR), conflict coaching, or ombuds practice.
Strong interpersonal and communication skills, with the ability to foster trust, neutrality, and confidentiality.
Understanding of IOA Standards of Practice & Code of Ethics and commitment to its principles.
Must submit CV/resume, cover letter, and list of three (3) professional references, including current contact information.
Candidates who already hold valid U.S. work authorization may be considered.

Nice To Haves

Professional certification in conflict resolution or mediation and/or prior ombuds experience.
Experience working in higher education, complex environments and highly emotional situations settings.
Experience in higher education or working directly with faculty.

Responsibilities

Provides a safe, confidential space for individuals to discuss concerns, explore options, and seek resolution strategies.
Assists in informal dispute resolution through facilitated dialogue, conflict coaching, mediation, and shuttle diplomacy.
Helps individuals understand university policies, procedures, and available resources without engaging in formal processes.
Collaborates with Faculty/Staff Ombuds to provide mentorship and guidance, without formal oversight, related to the operationalization of International Ombuds Association (IOA) principles.
Maintains neutrality and impartiality, ensuring fairness and objective treatment for all university members.
Does not take sides, make decisions, or determine policy but instead promotes fair and ethical practices.
Identifies patterns of systemic concerns and provides feedback to university leadership while preserving confidentiality.
Operates independently from university administration, reporting trends and recommendations without being part of formal processes.
Has direct access to the President while maintaining functional independence.
Does not participate in formal investigations, adjudications, or compliance-related functions in any capacity.
Tracks non-identifiable trends to identify recurring issues affecting the university community.
Prepares annual reports with aggregated data and recommendations to enhance fairness and institutional effectiveness.
Maintains records in accordance with IOA best practices, ensuring no permanent documentation of confidential discussions.