University Housing Assistant

Brigham Young University – Hawaii

1d•$16•Onsite

About The Position

The University Housing Assistant supports the day-to-day operations of University Housing by providing administrative support, assisting residents, maintaining housing records, conducting residential property inspections, and facilitating effective communication within the employee housing team. This position serves as a point of contact for residents and applicants, helping to ensure a positive residential experience through excellent customer service, attention to detail, and adherence to University Housing policies and procedures.

Requirements

Strong written and verbal communication skills.
Ability to maintain confidential information and accurate records.
Strong organizational skills and attention to detail.
Ability to work independently and as part of a team.
Proficiency with Microsoft Office and other standard office software.
Ability to interact professionally with residents, staff, faculty, and community members.
3 Months of General Work Experience

Nice To Haves

Intermediate (Developing Skills) Work Experience: Ideal for students who have begun gaining relevant experience and are building their skills through internships, part-time jobs, or significant projects. Typically aimed at sophomores or juniors who have completed a combination of introductory and advanced coursework.

Responsibilities

Review housing applications, lease agreements, and related housing documents for completeness and accuracy.
Maintain and update resident records, housing databases, and filing systems.
File documents appropriately and perform data entry tasks as assigned.
Utilize office equipment, including computers, copiers, and scanners, to support daily operations.
Draft and process work orders and maintenance requests as needed.
Prepare and respond to email correspondence in a professional and timely manner.
Provide excellent customer service to residents, applicants, and visitors in person, by phone, and through email communication.
Answer routine questions and assist residents with housing-related concerns in accordance with established policies and procedures.
Support residents in understanding and complying with University Housing policies, procedures, and community standards.
Assist with move-ins, move-outs, and residential property inspections.
Conduct residential property inspections and document findings as directed.
Assist with the implementation and administration of residential lease agreements and housing policies.
Monitor and maintain accurate housing records and documentation.
Assist with resident communications.
Prepare and distribute University Housing announcements and projects.
Report weekly activities, concerns, and updates to the University Housing Manager or designated supervisor.
Attend weekly Housing Team meetings and provide relevant updates.
Attend required weekly training meetings and staff development sessions.
Stay informed of University Housing policies, procedures, and best practices.
Perform other duties and special projects as assigned.
Demonstrate professionalism, reliability, confidentiality, and a commitment to providing exceptional service to residents.
Represent University Housing positively and contribute to a welcoming, safe, and supportive residential community.