Universal Service Technician - HVAC/R & Food Service

Nextech•Ashland, VA

About The Position

Nextech is hiring a Universal Service Technician to service commercial HVAC, refrigeration, and kitchen equipment. The technician travels to customer locations, delivers quality workmanship and customer-focused service, and may expand skills across multiple equipment specialties. The role involves installation, maintenance, troubleshooting, repair, replacement, adjustment, and calibration of equipment, as well as preventive maintenance, warranty work, emergency repairs, and recommendations for parts, corrective work, upgrades, or system overhauls. Technicians coordinate daily schedules with dispatch, respond to rotating on-call and emergency assignments, and document work electronically. They communicate service findings and recommendations to customers and company personnel, maintain their vehicle and equipment, and participate in technical training and safety programs. The position is dispatched from home and includes paid port-to-port travel, a company van and gas card, and a tool allowance.

Requirements

High school diploma or equivalent.
At least 2 years of recent commercial HVAC/R field experience or at least 3 years servicing commercial kitchen equipment; equivalent relevant training and experience may be considered.
Strong working knowledge of commercial equipment and troubleshooting across electrical, electronic, mechanical, gas, steam, and refrigeration systems.
Ability to read and interpret schematics, wiring diagrams, equipment manuals, service bulletins, and work plans.
EPA certification when performing regulated refrigerant-handling work, plus applicable industry certifications or licenses required for assigned work.
Ability to diagnose and complete repairs independently, manage changing priorities, and communicate professionally with customers, dispatchers, and supervisors.
Comfort using iPads, smartphones, computers, and electronic work-order systems.
Valid driver's license with an acceptable driving record; willingness to travel within the assigned service area and participate in rotating on-call assignments.
Commitment to safety, integrity, reliability, organization, customer service, and quality workmanship.
Willingness to expand technical skills across equipment categories and use a personal smartphone with a QR-code-capable camera for two-factor authentication if required.
Ability to communicate effectively in spoken and written English for customer and team communications, understanding job-related questions and safety instructions, interpreting technical information, and completing service records.
Ability to lift, carry, position, and maneuver tools, parts, equipment, and ladders weighing up to 100 pounds.
Ability to safely climb and work from fixed and extension ladders up to 28–32 feet, potentially multiple times daily, including rooftop access while following equipment weight limits.
Ability to frequently bend, kneel, crouch, crawl, twist, push, pull, reach overhead, and work in confined spaces.
Ability to stand and walk on hard or slippery surfaces for periods routinely up to four hours and perform repetitive physical tasks.
Ability to safely operate tools, equipment, mobile devices, and an assigned company vehicle, including occasional extended driving.
Ability to work indoors, outdoors, on rooftops, and occasionally in office environments, with exposure to changing weather, heights, noise, moving machinery, and electrical hazards.
Wear required personal protective equipment and follow established safety procedures.

Nice To Haves

Demonstrated experience in at least two specialties among commercial HVAC, refrigeration, and commercial kitchen equipment is strongly preferred.
CFESA electrical and gas certifications are preferred for kitchen equipment service.
Steam certification, or willingness to complete applicable training, is preferred.

Responsibilities

Install, maintain, troubleshoot, repair, replace, adjust, and calibrate commercial HVAC, refrigeration, and kitchen equipment.
Diagnose electrical, electronic, mechanical, gas, steam, airflow, temperature-control, and refrigeration issues within applicable training and certifications.
Perform preventive maintenance, warranty repairs, and emergency repairs; recommend parts replacements, corrective repairs, upgrades, and system overhauls.
Identify potential maintenance and safety concerns, report findings to service leadership, and explain equipment issues, completed work, and recommended solutions to customers.
Travel to customer locations, coordinate schedules with dispatch, communicate delays, and respond to rotating on-call and emergency assignments.
Complete electronic work orders with accurate records of work, labor, parts, equipment information, recommendations, photos, receipts, and purchasing records.
Maintain the company vehicle, tools, parts inventory, safety equipment, and work area.
Participate in technical training, industry seminars, and safety programs.
Identify additional service opportunities that benefit customers, assist with evaluating new and existing accounts, and perform related duties as needed.
Communicate service needs, equipment issues, work status, and safety procedures to customers, dispatch, supervisors, and team members.
Read and interpret technical instructions and safety information and complete accurate service documentation.