Universal Service Technician - HVAC/R & Food Service

Nextech•Tuscaloosa, AL

About The Position

Nextech is hiring a Universal Service Technician to service commercial HVAC, refrigeration, and kitchen equipment. The technician travels to customer locations to install, maintain, troubleshoot, repair, replace, adjust, and calibrate equipment, perform preventive maintenance and warranty or emergency repairs, and recommend parts, corrective repairs, upgrades, or overhauls. The role also includes customer communication, electronic service documentation, vehicle and inventory upkeep, and participation in technical and safety training. Technicians are dispatched from home and may respond to rotating on-call and emergency assignments, including nights, weekends, holidays, and overtime as needed.

Requirements

High school diploma or equivalent.
At least 2 years of recent commercial HVAC/R field experience or at least 3 years servicing commercial kitchen equipment; equivalent relevant training and experience may be considered.
Strong working knowledge of commercial equipment and troubleshooting electrical, electronic, mechanical, gas, steam, and refrigeration systems.
Ability to read and interpret schematics, wiring diagrams, equipment manuals, service bulletins, and work plans.
EPA certification when performing regulated refrigerant-handling work, plus applicable industry certifications or licenses required for assigned work.
Ability to diagnose and complete repairs independently, manage changing priorities, and communicate professionally with customers, dispatchers, and supervisors.
Comfort using iPads, smartphones, computers, and electronic work-order systems.
Valid driver’s license with an acceptable driving record; willingness to travel within the assigned service area and participate in rotating on-call assignments.
Commitment to safety, integrity, reliability, organization, customer service, and quality workmanship.
Willingness to expand technical skills across equipment categories and use a personal smartphone with a QR-code-capable camera for two-factor authentication if required.
Ability to communicate effectively in spoken and written English for service explanations, understanding job-related questions and safety instructions, interpreting technical information, and completing service records.
Ability to lift, carry, position, and maneuver tools, parts, equipment, and ladders weighing up to 100 pounds.
Ability to safely climb and work from fixed and extension ladders up to 28–32 feet, potentially multiple times daily, including rooftop access while observing equipment weight limits.
Ability to bend, kneel, crouch, crawl, twist, push, pull, reach overhead, work in confined spaces, and stand or walk on hard or slippery surfaces for periods routinely up to four hours.
Ability to safely operate tools, equipment, mobile devices, and an assigned company vehicle, including occasional extended driving; wear required PPE and follow safety procedures.
Ability to work indoors, outdoors, on rooftops, and occasionally in office environments, with exposure to changing weather, heights, noise, moving machinery, and electrical hazards.

Nice To Haves

Demonstrated experience in at least two specialties among commercial HVAC, refrigeration, and commercial kitchen equipment.
CFESA electrical and gas certifications for kitchen equipment service.
Steam certification or willingness to complete applicable training.

Responsibilities

Deliver quality service and a positive customer experience at each service call.
Install, maintain, troubleshoot, repair, replace, adjust, and calibrate commercial HVAC, refrigeration, and kitchen equipment.
Diagnose electrical, electronic, mechanical, gas, steam, airflow, temperature-control, and refrigeration issues within the technician’s training and certifications.
Perform preventive maintenance, warranty repairs, and emergency repairs; recommend parts replacements, corrective repairs, equipment upgrades, or system overhauls.
Identify potential maintenance and safety concerns, report findings to service leadership, and explain equipment issues, completed work, and recommended solutions to customers.
Travel to customer locations, coordinate schedules with dispatch, communicate delays, and respond to rotating on-call and emergency assignments.
Record work, labor, parts, equipment information, recommendations, photos, receipts, and purchasing records in electronic work orders.
Maintain the company vehicle, tools, parts inventory, safety equipment, and work area.
Participate in technical training, industry seminars, and safety programs.
Identify additional service opportunities, assist with evaluating accounts, and support related responsibilities as needed.
Communicate service needs, equipment issues, work status, and safety procedures to customers, dispatch, supervisors, and team members.
Read and interpret technical instructions and safety information, and complete accurate service documentation.

Benefits

Fully equipped company van and gas card.
Paid port-to-port travel.
Tool allowance.
Paid training, certification support, and education reimbursement.
Multiple health plans, including a free employee-only option.
Dental and vision coverage starting after 30 days.
Free life insurance equal to annual salary.
401(k) with a 50% company match on the first 6%.
Optional supplemental life, disability, accident, and critical illness coverage.
Seven paid holidays and paid time off.
Discounts on travel, auto, dining, and more.