Universal Service Technician - HVAC/R & Food Service

Nextech•St. Louis, MO

12h

About The Position

Nextech is hiring a Universal Service Technician to service commercial HVAC, refrigeration, and kitchen equipment. The role involves installing, maintaining, troubleshooting, repairing, replacing, adjusting, and calibrating equipment, as well as performing preventive maintenance, warranty repairs, and emergency repairs. Technicians diagnose electrical, electronic, mechanical, gas, steam, airflow, temperature-control, and refrigeration issues within their training and certifications, and recommend parts replacements, corrective repairs, upgrades, or system overhauls. Technicians travel to customer locations, coordinate assignments with dispatch, communicate service findings and work status, and document labor, parts, equipment information, recommendations, photographs, receipts, and purchasing records in electronic work orders. The position also involves maintaining a company vehicle, tools, inventory, safety equipment, and work areas; participating in training and safety programs; and identifying additional service opportunities. The role includes rotating on-call and emergency assignments, including nights, weekends, holidays, and overtime as needed. The position requires field work indoors and outdoors, including on rooftops and in confined spaces, with exposure to weather, heights, noise, moving machinery, and electrical hazards. Physical duties include lifting up to 100 pounds, climbing ladders up to 28–32 feet, and routinely bending, kneeling, crouching, crawling, twisting, pushing, pulling, reaching overhead, standing, and walking on hard or slippery surfaces.

Requirements

High school diploma or equivalent.
At least 2 years of recent commercial HVAC/R field experience or 3 years servicing commercial kitchen equipment; equivalent relevant training and experience may be considered.
Strong working knowledge of commercial equipment and troubleshooting across electrical, electronic, mechanical, gas, steam, and refrigeration systems.
Ability to read and interpret schematics, wiring diagrams, equipment manuals, service bulletins, and work plans.
EPA certification when performing regulated refrigerant-handling work, plus applicable industry certifications or licenses required for assigned work.
Ability to diagnose and complete repairs independently, manage changing priorities, and communicate professionally with customers, dispatchers, and supervisors.
Comfort using iPads, smartphones, computers, and electronic work-order systems.
Valid driver's license with an acceptable driving record; willingness to travel within the assigned service area and participate in rotating on-call assignments.
Commitment to safety, integrity, reliability, organization, customer service, and quality workmanship.
Willingness to expand technical skills across equipment categories and use a personal smartphone with a QR-code-capable camera for two-factor authentication if required.
Spoken and written English sufficient to explain service findings, understand job-related questions and safety instructions, interpret technical information, and complete service records.
Ability to lift, carry, position, and maneuver tools, parts, equipment, and ladders weighing up to 100 pounds.
Ability to safely climb and work from fixed and extension ladders up to 28–32 feet, potentially multiple times daily, including rooftop access while observing equipment weight limits.
Ability to frequently bend, kneel, crouch, crawl, twist, push, pull, reach overhead, and work in confined spaces.
Ability to stand and walk on hard or slippery surfaces for periods routinely up to four hours and perform repetitive physical tasks.
Ability to safely operate tools, equipment, mobile devices, and an assigned company vehicle, including occasional extended driving.
Ability to wear required personal protective equipment and follow established safety procedures.

Nice To Haves

Demonstrated experience in at least two specialties among commercial HVAC, refrigeration, or commercial kitchen equipment.
CFESA electrical and gas certifications for kitchen equipment service.
Steam certification or willingness to complete applicable training.

Responsibilities

Install, maintain, troubleshoot, repair, replace, adjust, and calibrate commercial HVAC, refrigeration, and kitchen equipment.
Diagnose electrical, electronic, mechanical, gas, steam, airflow, temperature-control, and refrigeration issues within training and certifications.
Perform preventive maintenance, warranty repairs, and emergency repairs; recommend parts replacements, corrective repairs, upgrades, and system overhauls.
Identify maintenance and safety concerns, communicate findings to service leadership, and explain equipment issues, completed work, and recommendations to customers.
Travel to customer locations, coordinate schedules with dispatch, communicate delays, and respond to rotating on-call and emergency assignments.
Accurately document work, labor, parts, equipment details, recommendations, photos, receipts, and purchasing records in electronic work orders.
Maintain the company vehicle, tools, parts inventory, safety equipment, and work area.
Participate in technical training, industry seminars, and safety programs.
Identify additional service opportunities, assist with evaluating accounts, and support related responsibilities.
Communicate service needs, equipment issues, work status, and safety procedures with customers, dispatch, supervisors, and team members.
Read and interpret technical instructions and safety information and complete accurate service documentation.

Benefits

Company van equipped for the job and gas card.
Paid port-to-port travel.
Tool allowance.
Paid training, certification support, and education reimbursement.
Multiple health plans, including a free employee-only option.
Dental and vision coverage starting after 30 days.
Free life insurance equal to annual salary.
401(k) with a 50% company match on the first 6%.
Optional supplemental life, disability, accident, and critical illness coverage.
Seven paid holidays and paid time off.
Discounts on travel, auto, dining, and other purchases.