Universal Service Technician - HVAC/R & Food Service

Nextech•Tupelo, MS

About The Position

Nextech is hiring a Universal Service Technician to service commercial HVAC, refrigeration, and kitchen equipment. The role involves installing, maintaining, troubleshooting, repairing, replacing, adjusting, and calibrating equipment, as well as performing preventive maintenance, warranty repairs, and emergency repairs. Technicians diagnose issues across electrical, electronic, mechanical, gas, steam, airflow, temperature-control, and refrigeration systems within their training and certifications. The technician travels to customer locations, coordinates with dispatch, responds to rotating on-call and emergency assignments, and communicates service findings and recommendations to customers and service leadership. The position also requires accurate electronic work-order documentation, upkeep of the company vehicle, tools, inventory, and safety equipment, and participation in technical training and safety programs. Technicians may identify additional service opportunities and support account evaluations and related responsibilities.

Requirements

High school diploma or equivalent.
At least 2 years of recent commercial HVAC/R field experience or at least 3 years servicing commercial kitchen equipment; equivalent relevant training and experience may be considered.
Strong working knowledge of commercial equipment and troubleshooting across electrical, electronic, mechanical, gas, steam, and refrigeration systems.
Ability to read and interpret schematics, wiring diagrams, equipment manuals, service bulletins, and work plans.
EPA certification when performing regulated refrigerant-handling work, plus applicable industry certifications or licenses required for assigned work.
Ability to diagnose and complete repairs independently, manage changing priorities, and communicate professionally with customers, dispatchers, and supervisors.
Comfort using iPads, smartphones, computers, and electronic work-order systems.
Valid driver's license with an acceptable driving record, willingness to travel within the assigned service area, and willingness to participate in rotating on-call assignments.
Commitment to safety, integrity, reliability, organization, customer service, and quality workmanship.
Willingness to expand technical skills across equipment categories and use a personal smartphone with a QR-code-capable camera for two-factor authentication if required.
Ability to communicate effectively in spoken and written English for the position’s essential duties, including explaining service findings, understanding job-related questions and safety instructions, reading technical information, and completing service records.

Nice To Haves

Demonstrated experience in at least two specialties among commercial HVAC, refrigeration, and commercial kitchen equipment.
CFESA electrical and gas certifications for kitchen equipment service.
Steam certification or willingness to complete applicable training.

Responsibilities

Provide quality, customer-focused service during commercial HVAC, refrigeration, and kitchen equipment service calls.
Install, maintain, troubleshoot, repair, replace, adjust, and calibrate commercial HVAC, refrigeration, and kitchen equipment.
Diagnose electrical, electronic, mechanical, gas, steam, airflow, temperature-control, and refrigeration issues within training and certifications.
Perform preventive maintenance, warranty repairs, and emergency repairs; recommend parts replacements, corrective repairs, upgrades, or system overhauls.
Identify potential maintenance and safety concerns, communicate findings to service leadership, and explain equipment issues, completed work, and recommended solutions to customers.
Travel to customer locations, coordinate schedules with dispatch, communicate delays, and respond to rotating on-call and emergency assignments, including nights, weekends, holidays, and overtime as needed.
Document completed work, labor, parts, equipment information, recommendations, photos, receipts, and purchasing records in electronic work orders.
Maintain the company vehicle, tools, parts inventory, safety equipment, and work area.
Participate in technical training, industry seminars, and safety programs.
Identify additional service opportunities, assist with evaluating new and existing accounts, and perform related responsibilities as needed.
Communicate service needs, equipment issues, work status, and safety procedures to customers, dispatch, supervisors, and team members.
Read and interpret technical instructions and safety information and complete accurate service documentation.

Benefits

Fully equipped company van and gas card.
Dispatch directly from home.
Paid port-to-port travel.
Tool allowance.
Paid training, certification support, and education reimbursement.
Multiple health plans, including a free employee-only option.
Dental and vision coverage starting after 30 days.
Free life insurance equal to annual salary.
401(k) with a 50% company match on the first 6%.
Optional supplemental life, disability, accident, and critical illness coverage.
Seven paid holidays and paid time off.
Discounts on travel, auto, dining, and more.