Universal Service Technician - HVAC/R & Food Service

Nextech•Katy, TX

About The Position

Nextech is hiring a Universal Service Technician to service commercial HVAC, refrigeration, and kitchen equipment. The role involves taking ownership of customer service calls, delivering quality workmanship, and diagnosing and resolving equipment problems across multiple specialties. Technicians travel to customer locations and are dispatched from home. They coordinate with dispatch, maintain service documentation, and keep their vehicle, tools, parts, and safety equipment ready for work. The technician performs installation, maintenance, troubleshooting, repair, replacement, adjustment, and calibration of equipment. Work includes preventive maintenance, warranty and emergency repairs, and recommendations for parts, corrective repairs, upgrades, or overhauls. Technicians identify maintenance and safety concerns, explain findings and completed work to customers, and communicate with service leadership and other team members. The position includes rotating on-call and emergency assignments, including nights, weekends, holidays, and overtime as needed. The role also requires accurate electronic work orders and participation in technical training, industry seminars, and safety programs. Nextech offers a company van and gas card, port-to-port travel pay, a tool allowance, paid training, certification support, education reimbursement, health coverage options, dental and vision coverage, life insurance, a 401(k) with company match, paid holidays, paid time off, and employee discounts. Compensation is listed at $35.00–$49.00 per hour.

Requirements

High school diploma or equivalent.
At least 2 years of recent commercial HVAC/R field experience or at least 3 years servicing commercial kitchen equipment; equivalent relevant training and experience may be considered.
Strong working knowledge of commercial equipment and troubleshooting across electrical, electronic, mechanical, gas, steam, and refrigeration systems.
Ability to read and interpret schematics, wiring diagrams, equipment manuals, service bulletins, and work plans.
EPA certification when performing regulated refrigerant-handling work, plus applicable industry certifications or licenses required for assigned work.
Ability to diagnose and complete repairs independently, manage changing priorities, and communicate professionally with customers, dispatchers, and supervisors.
Comfort using iPads, smartphones, computers, and electronic work-order systems.
Valid driver's license with an acceptable driving record; willingness to travel within the assigned service area and participate in rotating on-call assignments.
Commitment to safety, integrity, reliability, organization, customer service, and quality workmanship.
Willingness to expand technical skills across equipment categories and use a personal smartphone with a QR-code-capable camera for two-factor authentication if required.
Ability to communicate effectively in spoken and written English for service explanations, job-related questions, safety instructions, technical information, and service records.
Ability to lift, carry, position, and maneuver tools, parts, equipment, and ladders weighing up to 100 pounds.
Ability to climb and work safely from fixed and extension ladders up to 28–32 feet, potentially multiple times daily, including rooftop access while following equipment weight limits.
Ability to frequently bend, kneel, crouch, crawl, twist, push, pull, reach overhead, and work in confined spaces.
Ability to stand and walk on hard or slippery surfaces for periods routinely up to four hours and perform repetitive physical tasks.
Ability to safely operate tools, equipment, mobile devices, and an assigned company vehicle, including occasional extended driving.
Ability to work indoors, outdoors, on rooftops, and occasionally in office environments, with exposure to changing weather, heights, noise, moving machinery, and electrical hazards.
Ability to wear required personal protective equipment and follow established safety procedures.

Nice To Haves

Demonstrated experience in at least two specialties: commercial HVAC, refrigeration, or commercial kitchen equipment.
CFESA electrical and gas certifications for kitchen equipment service.
Steam certification or willingness to complete applicable training.

Responsibilities

Install, maintain, troubleshoot, repair, replace, adjust, and calibrate commercial HVAC, refrigeration, and kitchen equipment.
Diagnose electrical, electronic, mechanical, gas, steam, airflow, temperature-control, and refrigeration issues within training and certifications.
Perform preventive maintenance, warranty repairs, and emergency repairs; recommend parts replacements, corrective repairs, upgrades, or system overhauls.
Identify potential maintenance and safety concerns, communicate findings to service leadership, and explain equipment issues, completed work, and recommended solutions to customers.
Travel to customer locations, coordinate schedules with dispatch, communicate delays, and respond to rotating on-call and emergency assignments.
Document completed work, labor, parts, equipment information, recommendations, photos, receipts, and purchasing records in electronic work orders.
Maintain the company vehicle, tools, parts inventory, safety equipment, and work area.
Participate in technical training, industry seminars, and safety programs.
Identify additional service opportunities, assist with evaluating accounts, and support related responsibilities as needed.
Communicate with customers, dispatch, supervisors, and team members about service needs, equipment issues, work status, and safety procedures.
Read and interpret job-related technical instructions and safety information, and complete accurate service documentation.