Universal Service Technician - HVAC/R & Food Service

Nextech • Nashville, TN

4d

About The Position

Nextech is hiring a Universal Service Technician to service commercial HVAC, refrigeration, and kitchen equipment. The technician installs, maintains, troubleshoots, repairs, replaces, adjusts, and calibrates equipment; diagnoses electrical, electronic, mechanical, gas, steam, airflow, temperature-control, and refrigeration issues within their training and certifications; and performs preventive maintenance, warranty repairs, and emergency repairs. The role includes identifying needed parts, corrective repairs, upgrades, and overhauls, and communicating service findings and recommendations to customers and service leadership.

Technicians travel to customer locations, coordinate with dispatch, and participate in rotating on-call and emergency assignments, including nights, weekends, holidays, and overtime as needed. They document work electronically and maintain their company vehicle, tools, parts inventory, safety equipment, and work area. The role also includes ongoing technical and safety training, identifying additional service opportunities, and communicating with customers, dispatch, supervisors, and teammates.

Requirements

• High school diploma or equivalent.
• At least 2 years of recent commercial HVAC/R field experience or at least 3 years servicing commercial kitchen equipment; equivalent relevant training and experience may be considered.
• Strong working knowledge of commercial equipment and troubleshooting electrical, electronic, mechanical, gas, steam, and refrigeration systems.
• Ability to read and interpret schematics, wiring diagrams, equipment manuals, service bulletins, and work plans.
• EPA certification when performing regulated refrigerant-handling work, plus applicable industry certifications or licenses required for assigned work.
• Ability to diagnose and complete repairs independently, manage changing priorities, and communicate professionally with customers, dispatchers, and supervisors.
• Comfort using iPads, smartphones, computers, and electronic work-order systems.
• Valid driver’s license with an acceptable driving record; willingness to travel within the assigned service area and participate in rotating on-call assignments.
• Strong commitment to safety, integrity, reliability, organization, customer service, and quality workmanship.
• Willingness to expand technical skills across equipment categories and use a personal smartphone with a QR-code-capable camera for two-factor authentication if required.
• Ability to communicate effectively in spoken and written English for explaining findings and updates, understanding and responding to questions and safety instructions, reading technical information, and completing service records.

Nice To Haves

• Demonstrated experience in at least two specialties among commercial HVAC, refrigeration, and commercial kitchen equipment.
• CFESA electrical and gas certifications for kitchen equipment service.
• Steam certification or willingness to complete applicable training.

Responsibilities

• Deliver quality, customer-focused service during each service call.
• Install, maintain, troubleshoot, repair, replace, adjust, and calibrate commercial HVAC, refrigeration, and kitchen equipment.
• Diagnose electrical, electronic, mechanical, gas, steam, airflow, temperature-control, and refrigeration issues within the technician’s training and certifications.
• Perform preventive maintenance, warranty repairs, and emergency repairs.
• Recommend parts replacements, corrective repairs, equipment upgrades, and system overhauls.
• Identify maintenance and safety concerns, communicate findings to service leadership, and explain equipment issues, completed work, and recommended solutions to customers.
• Travel to customer locations, coordinate schedules with dispatch, communicate delays, and respond to rotating on-call and emergency assignments, including nights, weekends, holidays, and overtime as needed.
• Complete electronic work orders accurately, including work, labor, parts, equipment information, recommendations, photos, receipts, and purchasing records.
• Maintain the company vehicle, tools, parts inventory, safety equipment, and work area.
• Participate in technical training, industry seminars, and safety programs.
• Identify additional service opportunities that benefit customers, assist with evaluating accounts, and perform other related responsibilities as needed.
• Communicate service needs, equipment issues, work status, and safety procedures to customers, dispatch, supervisors, and team members.
• Read and interpret technical instructions and safety information and complete accurate service documentation.

Benefits

• Fully equipped company van and gas card.
• Dispatch directly from home.
• Paid port-to-port travel.
• Tool allowance.
• Paid training, certification support, and education reimbursement.
• Multiple health plans, including a free employee-only option.
• Dental and vision coverage starting after 30 days.
• Free life insurance equal to annual salary.
• 401(k) with a 50% company match on the first 6%.
• Optional supplemental life, disability, accident, and critical illness coverage.
• Seven paid holidays and paid time off.
• Discounts on travel, auto, dining, and other purchases.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED