Spanish Speaking Universal Service Representative I Trainee

America First Credit Union•Tucson, AZ

2h•$20 - $21

About The Position

The Universal Service Representative I serves members at the branch and through phone, text, email, video, and self-service channels. The role builds member relationships by identifying financial needs, explaining and recommending credit union products and services, and meeting established sales and service goals. It includes opening and closing member accounts, handling teller transactions, evaluating basic loan applications, and referring members to specialized contacts when appropriate. The position also supports loan processing and documentation, promotes electronic services, and helps members resolve account and online-service issues. The position will be based at a branch in Tucson, Arizona. Until that branch opens, training will take place remotely and at branches in the Phoenix metropolitan area. The schedule is Monday through Saturday flex. The representative is also responsible for onboarding new members with outbound calls at two weeks and two months, supporting branch marketing and lending initiatives, and providing clerical support for underwriting and loan processing.

Requirements

High school graduate or equivalent.
Fluent in English and Spanish.
Two years of varied office experience.
Thorough knowledge of member services, accounts, loans, and products.
Understanding of new-account bookkeeping procedures and loan-processing functions.
Knowledge of related requirements, procedures, and underwriting criteria.
Some accounting familiarity.
Ability to perform Notary Services.
Excellent communication and public relations skills.
Strong typing ability: 60 words per minute with acceptable accuracy and neatness.
Solid math and bookkeeping abilities.
Ability to operate a calculator, word processor, and related computer applications.
Well organized, with a professional appearance, dress, and attitude.
Highly motivated, self-driven, sales- and goal-oriented, with professional sales and negotiation skills.

Responsibilities

Develop member relationships through effective sales and service in the branch and through outbound onboarding calls at two weeks and two months.
Promote and cross-sell credit union products and services, assess members’ financial needs, make appropriate recommendations, and work toward established individual and branch sales goals.
Handle member interactions through phone, text, email, video, and self-service channels, resolving concerns related to consumer loans, accounts, and electronic services.
Perform teller functions, including accepting deposits and loan payments; processing withdrawals, cash advances, transfers, checks, money orders, certificates of deposit, and IRAs; verifying and balancing transactions; resolving discrepancies; and providing teller overrides.
Interview members, take loan applications, discuss loan alternatives and credit criteria, evaluate basic applications, and present loan requests to underwriters for approval.
Process and service loans, including ordering credit reports and title searches, preparing closing documents, verifying insurance, securing liens, following up on pending titles, and assisting with payoffs, refinances, payment agreements, and contract amendments.
Ensure lending requests are properly documented, approved loans are disbursed promptly, and lending operations comply with credit union policies and legal requirements.
Promote and support electronic services such as mobile and online banking, Card Guard, bill pay, and mobile deposit; assist members with account lockouts and other online-service problems.
Assist with new account openings and account closures, including some business, IRA, court-ordered, and HSA accounts; refer specialized account needs to appropriate contacts.
Provide clerical and secretarial support for loan processing and underwriting, maintain departmental records and files, prepare routine reports, and track proof of insurance on member loans.
Perform Notary Public duties if eligible and in accordance with state laws.
Support marketing and lending initiatives, including outbound calling, and assist or refer members as necessary.